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13 | On June 16, 2023, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver findings for the above allegation. LPA met with Administrator, Katherine Tawaza and explained the purpose of the visit.
Regarding the allegation that staff is retaliating against resident for filing a complaint against the facility, no further information is forthcoming. However, during the initial contact, the reporting party indicated that the Business Manager and the Dining Room Manager retaliated against Resident 1 (R1) because the Dining Room Manager withheld food from R1.
During the investigation, LPA interviewed the Dining Room Manager and the Business Manager. According to the Business Manager, he/she denied this allegation and indicated that financial/billing information is not disclosed to any staff or residents besides the Administrator, Katherine Tawaza. In addition, he/she stated that staff are welcoming and caring to R1. Furthermore, according to the Dining Room Manager, he/she also denied this allegation and indicated that meals are provided to all residents as required. Dining Room Manager and Administrator indicated that if a resident leaves the facility during meal time, the facility keeps the resident’s food and serves it upon return.
Based on the above information, the Department has found that this allegation to be UNFOUNDED, meaning that this allegation was false, could not have happened and/or is without a reasonable basis.
Report is reviewed with Administrator, Katherine Tawaza and a copy is provided.
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