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13 | On March 18, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver findings for the above allegation. LPA met with Administrator, Kaitlyn Clarey and explained the purpose of the visit.
Regarding the allegation, facility staff did not intervene in verbal altercation between residents, according to the reporting party, on March 6, 2025, it was observed Resident 1 (R1) and Resident 2 (R2) had a verbal altercation outside the dining room after a town hall meeting. Reporting party indicated, there were about 8-10 staff members present but they did not take action or step in.
During the investigation, LPA interviewed administrator, reviewed staff schedule and interviewed staff. According to the administrator, there were 9 staff members on the schedule the day of the town hall meeting but none of them witnessed the altercation. The administrator indicated, she was also at the building during the town hall meeting but did not observe the altercation. LPA reviewed the staff schedule and observed 9 staff members on schedule on 3/6/25 during the town hall meeting. LPA interviewed 9/9 of the staff members present on shift during the residents' town hall meeting and they indicated that they did not observe the altercation between R1 and R2.
Based on interviews conducted, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report is reviewed with Administrator and a copy is provided. |