415601114-1-10-2024-14-AS-KHOS-D2DMCR-20240212082957

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 415601114
Report Date: 01/10/2024
Date Signed: 01/10/2024 02:26:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2023 and conducted by Evaluator Jaime Vado

PUBLIC

COMPLAINT CONTROL NUMBER: 14-AS-20230725115745

FACILITY NAME:	OAKMONT OF REDWOOD CITY		FACILITY NUMBER:	415601114
ADMINISTRATOR:	LAYANA SANTOS		FACILITY TYPE:	740
ADDRESS:	1 EAST SELBY LANE		TELEPHONE:	(650) 885-7992
CITY:	REDWOOD CITY	STATE: CA	ZIP CODE:	94063
CAPACITY:	127	CENSUS: 45	DATE:	01/10/2024
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Interim executive director Jessica Pryor		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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- Staff are not responding to resident's representative's requests for communication in a timely manner

INVESTIGATION FINDINGS:

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On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the above allegation. LPA met with Interim executive director Eugenia Smith and explained the purpose of today's visit.

During the course of the investigation LPA conducted multiple interviews and reviewed protocols with previous executive director Meghan Leone and interim executive director Jessica Pryor. According to Meghan, she began working at the facility on Monday July 24th, 2023. A COVID outbreak in memory care began the week prior to her starting work at the facility close to the weekend before the Monday she started. There was not an administrator in place to access the information of the affected residents family members to alert them in mass. She started on July 24, 2023 and worked on informing and reporting the COVID outbreak to families and the Department that same week. The Department did receive COVID incident reports from Meghan. Meghan provided LPA a copy of this email via print out of her reporting to family members as well.

Continued on next page...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: April Cowan	TELEPHONE: (650) 266-8865
LICENSING EVALUATOR NAME: Jaime Vado	TELEPHONE: (559) 476-9353
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 14-AS-20230725115745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: OAKMONT OF REDWOOD CITY	FACILITY NUMBER: 415601114
	VISIT DATE: 01/10/2024

NARRATIVE

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Page 2 - LIC9099

Meghan indicated that responsible parties emails were used that are on file with the facility, and if there was any issue of a particular family member not being notified, it was possibly due to them not being the responsible party contact so they were not emailed as part of the responsible party group. According to interim executive director Jessica Pryor, she was in place in the facility from Jun30, 2023 up until July 17,or 18, 2023. She stated that she held at least two open discussions and meetings with family members and responsible parties of both memory care and assisted living. She says posts were made through out the facility and says that responsible parties were contacted via email as well. She says there was an open house meeting that took place on July 4, 2023 and another introduction/Q&A the following week after that inviting family members to attend as part of the transition process as the facility transitioned from Sunrise of Redwood City to Oakmont of Redwood City. She provided LPA with email support to show that an email was sent to family members on June 9, 2023 from the previous company Sunrise, and an additional email and posting that was provided to family members around June 30, 2023 in the facility and by email. Due to the items observed and data collected these allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.

Report if reviewed with interim executive director Jessica Pryor.

SUPERVISOR'S NAME: April Cowan	TELEPHONE: (650) 266-8865
LICENSING EVALUATOR NAME: Jaime Vado	TELEPHONE: (559) 476-9353
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

LIC9099 (FAS) - (06/04)

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