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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415601140
Report Date: 04/03/2025
Date Signed: 04/24/2025 09:36:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2025 and conducted by Evaluator John Calandra
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20250114094138
FACILITY NAME:HOPKINS MANORFACILITY NUMBER:
415601140
ADMINISTRATOR:RICARDO ABANFACILITY TYPE:
740
ADDRESS:1235 HOPKINS AVETELEPHONE:
(510) 390-8078
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94062
CAPACITY:88CENSUS: 83DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Ricardo Aban, Executive Director TIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility continues to have bed bug(s) despite professional services being retained.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
 ***THIS IS AN AMENDED REPORT: MARKING THE REPORT AS PUBLIC***
On 4/3/2025, Licensing Program Analyst(LPA) John Calandra met with Ricardo Aban, Executive Director for this conclusionary complaint inspection. On 1/16/2025, LPA Calandra conducted initial complaint inspection and conducted interviews and took a tour of the physical plant.

Complaint alleged that the facility continues to have bed bug(s) despite professional services being retained. Based on document review and interviews, staff stated that they have not seen nor received any reports of bed bugs in the facility. Based on review of pest control/exterminator service reports for bed bugs, it is determined that the scope of services covers the interior of the facility on a monthly basis.

Based on the Department's investigation, it was determined there was a lack of sufficient evidence to support or deny the allegation. Based on this information, the findings of this allegation are unsubstantiated.

This report was reviewed and discussed with facility representative and a copy of this report must be made available for public review upon request.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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