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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 419210011
Report Date: 03/17/2026
Date Signed: 03/17/2026 11:46:59 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Komal Curley
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20260316105640
FACILITY NAME:SOCIAL DYNAMICS, A LIFE STEPS FOUNDATION.INC.PROGFACILITY NUMBER:
419210011
ADMINISTRATOR:ALAIN GREGORIOFACILITY TYPE:
775
ADDRESS:828C MAHLER ROADTELEPHONE:
(650) 259-1808
CITY:BURLINGAMESTATE: CAZIP CODE:
94010
CAPACITY:69CENSUS: 48DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Administrator, Alain GregorioTIME COMPLETED:
11:57 PM
ALLEGATION(S):
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Staff handled client in a rough manner
INVESTIGATION FINDINGS:
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On March 17, 2026, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced 10-day complaint visit. LPA met with Program Director, Alain Gregorio and explained the purpose of the visit.

Regarding the allegation, staff handled client in a rough manner, according to the reporting party, on March 12, 2026, Staff 1 (S1) physicially abused Client 1 (R1) during day program hours.

During the investigation, LPA interviewed staff, reviewed S1's file, and observed video footage provided by the facility. Based on video footage reviewed, it was confirmed that S1 threw R1's shoes at R1 and S1 handled R1 in a rough manner when R1 began removing his/her sweatshirt. In addition, video footage observed shows that S1 snatched R1's bag. Based on staff interviewed, Staff 2 (S2) observed S1 try to pull R1's chair from under R1. Staff 3 (S3) and Staff 4 (S4) observed S1 roughly grabbing R1's jacket while R1 was removing it. According to staff interviewed, no staff witnessed S1 throw R1's shoes at R1 till the camera footage was reviewed. LPA was unable to interview R1. According to the Program Director, S1 has been terminated. (continue to 9099C).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Curley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 14-AS-20260316105640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: SOCIAL DYNAMICS, A LIFE STEPS FOUNDATION.INC.PROG
FACILITY NUMBER: 419210011
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/18/2026
Section Cited
CCR
82072(a)(3)
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82072 Personal Rights(a) Each client shall have personal rights which include, but are not limited to, the following: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation...

This requirement is not met as evidenced by:
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Program Director/Administrator to conduct an in-service training with staff regarding mandated reporting, abuse awareness, crisis prevention intervention (CPI), client rights, etc. Sign-in sheet shall be submitted to LPA by 3/18/26.
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Based on video footage reviewed, it was confirmed that S1 threw R1's shoes at R1 and S1 handled R1 in a rough manner when R1 began removing his/her sweatshirt. In addition, video footage observed shows that S1 snatched R1's bag. Staff interviews indicate they witnessed S1 pull R1's chair from under him/her and S1 roughly grabbing R1's jacket while R1 was removing it which poses an immediate health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Curley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 14-AS-20260316105640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SOCIAL DYNAMICS, A LIFE STEPS FOUNDATION.INC.PROG
FACILITY NUMBER: 419210011
VISIT DATE: 03/17/2026
NARRATIVE
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Based on information collected, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties.

Report is reviewed with Administrator and a copy is provided with appeal rights.
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Curley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3