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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 419210115
Report Date: 05/20/2026
Date Signed: 05/20/2026 02:09:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Komal Curley
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20260515103704
FACILITY NAME:AVENUE HOME, THEFACILITY NUMBER:
419210115
ADMINISTRATOR:OSYUKI R. HERRERAFACILITY TYPE:
735
ADDRESS:1165 MARSH ROADTELEPHONE:
(650) 362-4246
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94063
CAPACITY:4CENSUS: 3DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Administrator, Osyuki ReyesTIME COMPLETED:
02:20 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Staff do not ensure marijuana is not smoked in the home
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On May 20, 2026, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced 10-day complaint visit. LPA met with Administrator, Osyuki Reyes and explained the purpose of the visit.

Regarding the allegation, staff do not ensure marijuana is not smoked in the home, according to the reporting party, it is believed that clients are smoking inside the facility and there is a marijuana/vape smell. According to the reporting party, clients should not being smoking marijuana.

During the investigation, LPA interviewed the administrator, staff, and clients. According to the administrator and staff interviewed, they denied this allegation. There is only one client (R1) who smokes at the facility, however it's only cigarettes and at scheduled times. R1 denied smoking inside the facility and stated that he/she always smokes in the designated smoking area outside, located on the side of the center deck next to the kitchen. LPA toured the facility and observed all rooms to be odor-free and clean. In addition, during the visit, LPA observed R1 smoking outside in the designated smoking area.

Therefore, based on the interviews conducted, information received, and observations, the allegation above is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Curley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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