421700160-4-11-2023-29-AS-KBUY-CR3RS5-20230420131609

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 421700160
Report Date: 03/28/2023
Date Signed: 04/11/2023 08:27:47 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS NORTH, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2023 and conducted by Evaluator Brian Phillips

COMPLAINT CONTROL NUMBER: 29-AS-20230209083049

FACILITY NAME:	CASA DORINDA		FACILITY NUMBER:	421700160
ADMINISTRATOR:	BRIAN MCCAGUE		FACILITY TYPE:	741
ADDRESS:	300 HOT SPRINGS RD.		TELEPHONE:	(805) 969-8011
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93108
CAPACITY:	360	CENSUS: 356	DATE:	03/28/2023
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Therese Brown, Senior Director of Health Services and Glynn Caberte, Chief Financial Officer		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff is financially abusing residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Brian Phillips conducted an unannounced subsequent complaint visit to issue final findings for the allegation above. LPA arrived at the facility at approximately 11:30am and announced the purpose of the visit. LPAs met with Therese Brown, Senior Director of Health Services and Glynn Caberte, Chief Financial Officer.During the visit, LPA conducted in-person interviews on 2/13/2023 from 9:15am through 11:50am and obtained copies of documents pertaining to the investigation. LPA conducted additional interviews with responsible parties and visitors 3/20/2023 from 9:15am to 11am, and responsible party on 3/23/2023 at 9:00am.
On the allegation: Staff is financially abusing residents in care. It was alleged that Staff 1 (S1) was financially abusing Resident 1 (R1) and Resident 2 (R2). It was alleged S1 told residents they had financial problems, and R1 and R2 gave S1 money “under the table” to help them out. According to the reporting party, S1 was allegedly moved to the Skilled Nursing Facility (SNF) at the facility due to collecting money from residents (the SNF is not licensed by CCL).
Contd. on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kelly Burley	TELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Brian Phillips	TELEPHONE: (805) 956-1636
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20230209083049

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS NORTH, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: CASA DORINDA	FACILITY NUMBER: 421700160
	VISIT DATE: 03/28/2023

NARRATIVE

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Staff interviewed stated they had heard rumors of another staff expressing their financial difficulties to residents. Some staff interviewed were not aware of any residents actually giving staff money. Some staff interviewed stated they had heard stories of staff receiving money from residents on occasion, including if a staff got married.
LPAs interviewed R1 and R2 about the allegation. R1 and R2 indicated everything was fine at the facility and did not have any issues, and did not want to discuss the issue further. LPA interviewed other residents, who indicated they had heard rumors of residents giving staff money.
LPA interviewed Power of Attorney (POA) for R1 and R2. POA indicated they have total control over the financial of both residents. POA receives credit card statements and bills for the residents and indicated there were no issues with their accounts.
On 2/13/2023 from 11:25am to 11:50am, LPAs Brian Phillips and Jenny Olson conducted a collateral visit to the SNF onsite to interview Resident 3 (R3) who was allegedly also financially abused. R3 indicated they had not given staff money but had heard the rumors of staff asking for money and had heard rumors of residents giving it.
LPA interviewed visitor of R3, who frequently visited R3. Visitor indicated R3 had shared with them the rumors about S1 asking residents for money, but they never observed it and R3 was never solicited for money first-hand.
LPA interviewed responsible party for R3, who indicated R3 needed clothes and S1 bought R3 between $500 to $700 worth of clothes. Responsible party thought S1 may be being taking advantage of R3 for the clothing, and thought S1 may be taking some of the clothing for themselves or resale purposes. However, responsible party stated there was no evidence to confirm these suspicions.
Based on the information obtained, there was insufficient evidence to prove the allegation. Therefore, it is deemed Unsubstantiated at this time.
Exit interview conducted. Copy of report sent via email and printed.

SUPERVISOR'S NAME: Kelly Burley	TELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Brian Phillips	TELEPHONE: (805) 956-1636
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023

LIC9099 (FAS) - (06/04)

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