421700411-3-7-2023-29-AS-KBUY-CQCLKY-20230328085020

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 421700411
Report Date: 03/07/2023
Date Signed: 03/07/2023 03:44:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/05/2023 and conducted by Evaluator Jeannette Olson

COMPLAINT CONTROL NUMBER: 29-AS-20230105144728

FACILITY NAME:	VALLE VERDE		FACILITY NUMBER:	421700411
ADMINISTRATOR:	SUSAN E PONCE		FACILITY TYPE:	741
ADDRESS:	900 CALLE DE LOS AMIGOS		TELEPHONE:	(805) 883-4193
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93105
CAPACITY:	547	CENSUS: 376	DATE:	03/07/2023
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Adam Kopras, Assisted Living Manager, Jeremiah Hovsepian Bearce, Director of Health Services, and Andy Sheen-Turner, Director of Dining Services		TIME COMPLETED:	03:55 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility does not serve food of good quality.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Olson and Phillips conducted an unannounced subsequent complaint visit to issue final findings on the allegation above. LPAs met with Adam Kopras, Assisted Living Manager, Jeremiah Hovsepian Bearce, Director of Health Services, and Andy Sheen-Turner, Director of Dining Services and explained the purpose of the visit.

On the allegation: Facility does not serve food of good quality. It was alleged that the meat was tough and “low quality”, custom orders (such as holding sauce) are not available, and vegetables are sometimes of poor quality and salty. The reporting party indicated that the quality of food has decreased from how it used to be.

LPA Olson interviewed residents and staff on 1/10/2023 from 4:45pm to 7:10pm and observed the dinner meal service. During the dinner service, LPA took photographs of the food served to the residents and interviewed 27 residents about the food. Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kelly Burley	TELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Jeannette Olson	TELEPHONE: (805) 635-4718
LICENSING EVALUATOR SIGNATURE:	DATE: 03/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 29-AS-20230105144728

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLE VERDE	FACILITY NUMBER: 421700411
	VISIT DATE: 03/07/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA Olson observed the food to be of good quality during the meal service. On 03/07/2023, LPAs toured the kitchen and observed the food supply. All foods observed were of good quality.

Most residents interviewed indicated the food was of good quality, the meat was cooked to the level of doneness ordered, there was a good variety of foods, and healthy options are available as well as “less healthy” options. Some residents interviewed, who had been at the facility for several years, indicated food quality has improved over the years and they had no complaints about the food. Some residents interviewed indicated the vegetables are overcooked at times, and multiple residents indicated the food has a lot of salt. Some residents interviewed indicated they would like better quality meats and would like additional choices.

Based on the information obtained, the allegation is deemed Unsubstantiated at this time.

Exit interview, report was printed and emailed.

SUPERVISOR'S NAME: Kelly Burley	TELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Jeannette Olson	TELEPHONE: (805) 635-4718
LICENSING EVALUATOR SIGNATURE:	DATE: 03/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2