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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 421700457
Report Date: 11/24/2025
Date Signed: 11/24/2025 01:28:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2025 and conducted by Evaluator Garrett Haner-Tomasko
COMPLAINT CONTROL NUMBER: 29-AS-20251119090701
FACILITY NAME:WOOD GLEN HALL, INC.FACILITY NUMBER:
421700457
ADMINISTRATOR:RICK OLDSFACILITY TYPE:
740
ADDRESS:3010 FOOTHILL ROADTELEPHONE:
(805) 687-7771
CITY:SANTA BARBARASTATE: CAZIP CODE:
93105
CAPACITY:72CENSUS: 49DATE:
11/24/2025
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Administrator - Rick OldsTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff are not keeping medications in their original bottle
Medications are stored in resident's room without physician's authorization
INVESTIGATION FINDINGS:
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At 10:05am, on 11/24/2025, Licensing Program Analyst (LPA) Haner-Tomasko arrived at the facility unannounced to investigate the allegations of this complaint. LPA met with Administrator Rick Olds, announced who he was and the reason for the visit.

During the visit LPA collected documents, reviewed resident files, and conducted interviews.

On the allegation: Staff are not keeping medications in their original bottle. It was alleged the facility was pre-pouring medication 24 hours in advance. LPA reviewed medications and interviewed relevant staff about medication practices. Staff interviewed stated medications are not pre-poured more than 24 hours in advance. There is no regulation stating medications may not be prepared or pre-poured in advance.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:

DATE: 11/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251119090701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: WOOD GLEN HALL, INC.
FACILITY NUMBER: 421700457
VISIT DATE: 11/24/2025
NARRATIVE
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Per CCLD’s Medications Guide, setting up medications no more than 24 hours in advance is an acceptable practice. Based on all interviews conducted and LPA observation, the above allegation was found to be unsubstantiated at this time.

On the allegation: Medications are stored in resident's room without physician's authorization. LPA interviewed staff who indicated 21 of 49 residents store their medications in their rooms and independently self-administer medications. LPA conducted a tour of the facility and toured 7 residents’ rooms. LPA observed self-administered medications were appropriately locked in a dresser drawer provided by the facility to each resident. LPA reviewed the same residents’ files and confirmed their physician’s report indicates they can store and self-administer their medications without staff assistance. In rooms where residents’ cannot self-administer their medications, LPA observed medications are managed and stored by the facility, not accessible to the residents. Based on all interviews conducted and LPA observation, the above allegation was found to be unsubstantiated at this time.

At this time no deficiencies are cited.

Exit interview conducted, report signed, and report provided to the Administrator.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:

DATE: 11/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/24/2025
LIC9099 (FAS) - (06/04)
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