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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 421700457
Report Date: 10/01/2025
Date Signed: 10/01/2025 06:01:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Kristin Kontilis
COMPLAINT CONTROL NUMBER: 29-AS-20250711115955
FACILITY NAME:WOOD GLEN HALL, INC.FACILITY NUMBER:
421700457
ADMINISTRATOR:JESSICA HONGFACILITY TYPE:
740
ADDRESS:3010 FOOTHILL ROADTELEPHONE:
(805) 687-7771
CITY:SANTA BARBARASTATE: CAZIP CODE:
93105
CAPACITY:72CENSUS: 49DATE:
10/01/2025
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Rick Olds, Executive DirectorTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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The facility failed to store, prepare, and serve food in a safe and healthful manner.
Staff failed to follow the food menu.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kristin Kontilis conducted a subsequent complaint visit to further investigate the allegations as stated above. During today’s visit, LPA met with Rick Olds, Executive Director and explained the reason for the visit. The initial visit was conducted on 7/15/2025 from 11:00 am to 3:30 pm in which LPA conducted interviews with staff, obtained documents pertaining to the investigation, and conducted a tour of the facility.
During today’s visit from 12:15 pm to 4:00 pm, LPA conducted a tour of the facility and interviewed staff and residents.
On the allegation, the facility failed to store, prepare, and serve food in a safe and healthful manner: At approximately 12:32 pm during a tour of the kitchen area, LPA observed all kitchen staff wearing hairnets as well as foods appropriately wrapped and marked; lunch items properly plated just prior to being served to residents in care; and, fresh fruits and vegetables properly stored in industrial sized cold storage refrigerators. Additionally, LPA reviewed menus from 9/14/2025 to today’s date, 10/1/2025.
Please see 9099-C, Pg 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20250711115955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: WOOD GLEN HALL, INC.
FACILITY NUMBER: 421700457
VISIT DATE: 10/01/2025
NARRATIVE
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 During today’s visit, Staff 1 (S1) stated the facility subscribes to a “Dietician Approved Menu” program designed specifically for assisted living as well as other types of facilities for elderly individuals. S1 further stated much of the menu items are made from scratch such as the tomato bisque soup and the Mediterranean Quiche. S1 stated dining room feedback forms are placed on the dining tables and residents are encouraged to provide feedback as to the food items they like and/or dislike. S1 further stated a monthly feedback form is summarized and discussed at the Chef’s Corner Meeting held monthly.
During today’s visit, interviews conducted revealed eight out of eight residents believed the nutritional value of the food was of good quality and at a “healthful” standard. Three residents stated when substitute items are requested, they are satisfied with the quality of the substitution and that it is to their liking. Five of the eight residents interviewed specifically stated they ‘liked the food’ and were provided with additional portions upon request. Two of the eight residents stated the food is too spicy at times and acknowledged that that is a personal preference. Based on the interviews conducted, records reviewed, and observations made, the allegation that the facility failed to store, prepare, and serve food in a safe and healthful manner is Unsubstantiated at this time.
On the allegation, staff failed to follow the menu: During today’s visit, LPA obtained meal menus from 9/14/2025 to today’s date, 10/1/2025. During today’s visit, LPA observed today’s lunch as stated on the menu which consisted of tomato bisque soup, Mediterranean Quiche, green seedless grapes, endive salad with Parmesan cheese and fresh orange slices, and homestyle strawberry shortcake.
During today’s visit, Staff 1 (S1) stated the facility subscribes to a “Dietician Approved Menu” program designed specifically for assisted living as well as other types of facilities for elderly individuals. The menus are created on a seasonal basis and items are pre-ordered based on the ingredients needed for each meal. S1 stated if a menu item needs to be revised, it is posted on the daily menu for that meal of that day. S1 further stated they ensure the items are available prior to creating the menu.
During today’s visit, interviews conducted revealed seven out of eight residents stated the facility menu is followed and when substitutions are made, it is only a slight variance from the original stated menu item.
Based on interviews conducted and observations made, the allegation that staff failed to follow the menu is Unsubstantiated that this time.

Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3