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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 421702687
Report Date: 05/03/2024
Date Signed: 07/16/2024 01:29:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/27/2023 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20231227165820
FACILITY NAME:ORFALEA EARLY LEARNING CENTERFACILITY NUMBER:
421702687
ADMINISTRATOR:BETH RIZOFACILITY TYPE:
850
ADDRESS:365 LOMA ALTATELEPHONE:
(805) 965-6883
CITY:SANTA BARBARASTATE: CAZIP CODE:
93109
CAPACITY:49CENSUS: 8DATE:
05/03/2024
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Beth RizoTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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1. Neglect/Lack of Supervision – Licensee did not prevent day-care child’s finger from becoming severed.
2. Other– Licensee did not notify law enforcement of an incident.
INVESTIGATION FINDINGS:
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This report has been amended to correct “Allegations” and include additional personal rights citation warranted, adjust language used in citations and narrative, and remove “consulting attorney language”.

On May 3, 2024, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to conclude a complaint investigation. LPA met with Director Beth Rizo and informed them the purpose of the inspection. At the time of the inspection there were 8 children present and 4 staff.

On 4/22/2024, Santa Barbara Regional Office (SBRO) received Final IB Investigation Report. Based on files, and interviews conducted, there was sufficient evidence to prove Neglect / Lack of Supervision: Child Care Center staff failed to prevent child’s finger injury from becoming severed. Staff failed to call 911 after the incident; instead calling child’s mother. The mother then called 911 once she arrived on-site at the facility. Staff also admitted to having no plan of action in place to call 911. Due to the evidence received from witness interviews, police incident report, and Childs’s medical records, the allegations are substantiated.
CONTINUED PAGE 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20231227165820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ORFALEA EARLY LEARNING CENTER
FACILITY NUMBER: 421702687
VISIT DATE: 05/03/2024
NARRATIVE
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Director was informed an Enhanced Civil Penalty determination is pending. During the investigation, it was determined additional citations are warranted related to this complaint investigation. California Code of Regulations, Title 22, Division 12, are being cited on the attached LIC9099D. Please see Case Management- Office licensing report dated 07/16/2024, for the personal rights citation related to this complaint.

LPA informed Director Beth Rizo that this amended report documents two (2) Type A citations, and the notice of site visit, shall remain posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care. The notice of site visit has been provided to be posted where the parent/guardian of children enter and exit the facility.

Also, LPA informed Director Beth Rizo to provide a copy of this amended licensing report and signed on 07/16/2024, that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Director Beth Rizo, during which appeal rights were explained. A copy of the appeal rights (LIC 9058 (3/22)) was provided on 05/03/2024 and 07/16/2024.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20231227165820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: ORFALEA EARLY LEARNING CENTER
FACILITY NUMBER: 421702687
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/03/2024
Section Cited
CCR
101229(a)
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101229 Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.

This requirement is not met as evidenced by:
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An office meeting will be scheduled on a later date discuss the deficiency.
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During staff interviews it was discovered staff were aware of C1s hyperactive behavior; requiring additional support/supervision. Staff neglected C1 as they had C1 nap next to the door threshold allowing ample time for C1 to insert hand/finger in doorway causing severe injury to child’s fingertip.
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Type A
05/03/2024
Section Cited
CCR
101226(b)(c)
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101226(b)(c) Health-Related Services. The licensee shall make prompt arrangements for obtaining medical treatment for any child if necessary. The licensee shall obtain emergency medical treatment without specific instructions from the child's authorized representative if the authorized representative cannot be reached immediately, or if the nature of the child's illness or injury is such that there should be no delay in getting medical treatment for the child. This requirement is not met as evidenced by:
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Director agrees to submit a written statement detailing how the CCC will ensure medical treatment is obtained for any child when needed. Written statement will be due by the end of business day on 5/3/24 via email giovani.gonzalez@dss.ca.gov
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Staff failed to call 911 instead contacted P1 to decide, delaying required medical treatment to C1. S1 was “not allowed to call 911” and admitted to responding law enforcement officer to not having a plan of action in place to call 911.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3