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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 421708110
Report Date: 09/24/2025
Date Signed: 09/24/2025 12:22:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Bill-Brian Billones
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250701131152
FACILITY NAME:GOOD SHEPHERD PRE-SCHOOLFACILITY NUMBER:
421708110
ADMINISTRATOR:KATIE ECKERTFACILITY TYPE:
850
ADDRESS:380 NORTH FAIRVIEW AVENUETELEPHONE:
(805) 967-6101
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:50CENSUS: 27DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
09:43 AM
MET WITH:Katie EckertTIME COMPLETED:
12:36 PM
ALLEGATION(S):
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Unqualified staff is providing care and supervision to daycare children
Staff is sleeping while daycare children are present
Staff behavior poses as a risk to the daycare children
Staff allow the daycare children to be soiled while in care
INVESTIGATION FINDINGS:
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On 09/24/2025 at 9:43 AM, Licensing Program Analyst (LPA) Bill Billones conducted an unannounced inspection to deliver findings related to a complaint received by the Department on 07/01/2025. LPA met with Director Katie Eckert of the above-mentioned Child Care Center (CCC) and together toured the inside and outside of the facility. At the time of the inspection, LPA observed 8 staff providing care and supervision to 27 children.

The complaint alleged four violations of Personal Rights, which were: Unqualified staff is providing care and supervision to daycare children; Staff is sleeping while daycare children are present; Staff behavior poses as a risk to the daycare children; Staff allow the daycare children to be soiled while in care.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250701131152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: GOOD SHEPHERD PRE-SCHOOL
FACILITY NUMBER: 421708110
VISIT DATE: 09/24/2025
NARRATIVE
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The investigation consisted of three unannounced inspections. During the initial inspection, LPA interviewed the Director, toured the facility, and reviewed staff records. LPA also obtained the CCC’s children’s roster, staff and parent handbooks, and reviewed the Guardian personnel roster. During the second inspection, LPA interviewed staff on site and continued observations of the center. During these inspections, LPA inspected areas accessible to day care children. LPA toured the classrooms while classes were in session and observed teachers supervising children during indoor and outdoor activities, including snack time. LPA toured the classrooms during nap time and observed awake teachers supervising napping children while aides were on their break. LPA observed animals are part of the curriculum, as stated in the parent handbook so parents are aware. LPA observed animals inside and outside of their enclosures. LPA did not observe animal feces on the grounds during the inspections, and staff interviews revealed if any of the children's clothing is soiled it is promptly addressed. In addition, LPA’s interviews and observations revealed children are being supervised by qualified staff.

Throughout the investigation, LPA conducted interviews with parents of currently and formerly enrolled children. LPA’s interviews revealed parents are satisfied with the care and supervision being provided by staff and noted they did not share any concerns about the center.

Although the allegations may or may not have happened and/or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations above are determined to be UNSUBSTANTIATED.

An exit interview was conducted with Director Katie Eckert. Copies of the Appeal Rights and the Notice of Site Visit (LIC9213) were provided. The Notice of Site Visit must remain posted in a visible location for 30 consecutive days. Failure to comply with posting requirements will result in a $100.00 civil penalty.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
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