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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 424700036
Report Date: 08/23/2024
Date Signed: 08/23/2024 11:32:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2024 and conducted by Evaluator Ryan Chan
COMPLAINT CONTROL NUMBER: 47-HC-20240701091658
FACILITY NAME:HELPING HANDS GROUPFACILITY NUMBER:
424700036
ADMINISTRATOR:RICK OLDSFACILITY TYPE:
300
ADDRESS:81 DAVID LOVE PL. #105TELEPHONE:
(805) 324-4477
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:CENSUS: DATE:
08/23/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Designee Xochitl MendezTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Home Care Organization engaged in financial abuse.
Home Care Organization (HCO) providing medical services.
INVESTIGATION FINDINGS:
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On 8/23/24, Home Care Services Enforcement Analyst (EA), Ryan Chan conducted a visit to deliver findings regarding the above complaint allegations. Upon arrival, HCSA met with designee Xochitl Mendez.

During the investigation EA reviewed contracts between the facility and its clients (private and county referred). Additionally, EA reviewed time sheets of home care aids who were providing care to clients and invoices of hours billed to compare the service hours provided versus the service hours billed.
Correspondence with facility owner Rick Olds indicate a client was inadvertently billed service hours that were not provided because they typically use Intuit Time, as their Time and Attendance program, but it wasn't being used previously with this client as the client’s care had a fixed monthly charge and was primarily being provided by their Care Manager, the owner stated they are now using Intuit Time for this client to track service hours provided.

(See pg 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20240701091658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: HELPING HANDS GROUP
FACILITY NUMBER: 424700036
VISIT DATE: 08/23/2024
NARRATIVE
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Page 2

On 7/12/24 EA interviewed facility designee Xochitl Mendez about providing medical services. Designee stated they provide medication reminders, assistance with ADLs, and companionship. Designee stated they do not provide medical services and staff are trained not to provide medical services. Additionally, EA asked Rick Olds about staff administering medication to clients due to an indication of blood draw found on an invoice. The owner stated there is a 3rd party vendor the facility uses to collect blood from clients and the amount billed on the invoice is a pass-through cost, no charge from Helping Hands.

The Department has investigated the complaint with the allegations listed above. Based on the evidence gathered through interviews conducted, evidence obtained, and observations, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED.

Analyst Chan concluded the visit with an exit interview and provided a copy of this report along with appeal rights.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2