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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 424700036
Report Date: 07/07/2026
Date Signed: 07/07/2026 12:32:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Ruben Perez
COMPLAINT CONTROL NUMBER: 47-HC-20260514094335
FACILITY NAME:HELPING HANDS GROUPFACILITY NUMBER:
424700036
ADMINISTRATOR:RICK OLDSFACILITY TYPE:
300
ADDRESS:81 DAVID LOVE PL. #105TELEPHONE:
(805) 324-4477
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:CENSUS: DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Xochitl MendezTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
HCO is providing care to client without proper HCA training.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 7, 2026, Enforcement Analyst (EA) Ruben Perez arrived at the business address for Helping Hands Group to investigate the above complaint allegation. EA Perez introduced himself and was greeted by designee Xochitl Mendez. EA Perez explained the purpose of the visit and conducted an interview regarding the organization’s caregiver onboarding process, including background check procedures, training requirements, and tuberculosis (TB) clearance. EA Perez also reviewed personnel records and payroll documentation to verify compliance with applicable licensing requirements.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation listed above, therefore, the above allegation is found to be UNSUBSTANTIATED.
Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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