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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 424700036
Report Date: 07/07/2026
Date Signed: 07/07/2026 12:34:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Ruben Perez
COMPLAINT CONTROL NUMBER: 47-HC-20260514094335
FACILITY NAME:HELPING HANDS GROUPFACILITY NUMBER:
424700036
ADMINISTRATOR:RICK OLDSFACILITY TYPE:
300
ADDRESS:81 DAVID LOVE PL. #105TELEPHONE:
(805) 324-4477
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:CENSUS: DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Xochitl MendezTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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HCO is providing catheter care to client.
INVESTIGATION FINDINGS:
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On July 7, 2026, Enforcement Analyst (EA) Ruben Perez arrived at the business address for Helping Hands Group to investigate the above complaint allegation. EA Perez introduced himself and was greeted by designee Xochitl Mendez. EA Perez explained the purpose of the visit and conducted an interview regarding the organization’s caregiver onboarding process, including background check procedures, training requirements, and tuberculosis (TB) clearance. EA Perez also reviewed personnel records and payroll documentation to verify compliance with applicable licensing requirements.

During the interview, EA Perez discussed the medical services provided by the organization. The designee confirmed that caregivers were emptying a clients' catheter drainage bag but stated they were unaware that this activity is considered a medical service.

Based on the EA’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.
Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20260514094335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: HELPING HANDS GROUP
FACILITY NUMBER: 424700036
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/10/2026
Section Cited
1796.12 (n)
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(n) “Home care services” means nonmedical services and assistance provided by a registered home care aide to a client who, because of advanced age or physical or mental disability, cannot perform these services. These services enable the client to remain in his or her residence and include, but are not limited to, assistance with the following: bathing, dressing, feeding, exercising, personal hygiene and grooming, transferring, ambulating, positioning, toileting and incontinence care, assisting with medication that the client self-administers, housekeeping, meal planning and preparation, laundry, transportation, correspondence, making telephone calls, shopping for personal care items or groceries, and companionship. This subdivision shall not authorize a registered home care aide to assist with medication that the client self-administers that would otherwise require administration or oversight by a licensed health care professional.
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The HCO shall remove catheter care and the emptying of urinary drainage bags from its existing service agreement and submit a revised copy to Ruben.Perez@dss.ca.gov no later than July 10, 2026.


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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
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