425802105-5-8-2025-29-AS-KBUY-DH4VG9-20250528162511

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 425802105
Report Date: 05/08/2025
Date Signed: 05/08/2025 01:41:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Mark Jeffries

COMPLAINT CONTROL NUMBER: 29-AS-20250224101923

FACILITY NAME:	PEOPLE'S CARE LAKE MARIE		FACILITY NUMBER:	425802105
ADMINISTRATOR:	REA BONNER HALLMON		FACILITY TYPE:	735
ADDRESS:	2186 LAKE MARIE DR		TELEPHONE:	(805) 314-2093
CITY:	SANTA MARIA	STATE: CA	ZIP CODE:	93455
CAPACITY:	4	CENSUS: 4	DATE:	05/08/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Administator, Rea Bonner Hillmon		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff does not ensure the clients have an appropriate amount of food.
Unqualified staff is providing care and supervision to the clients.
Facility vehicle not in a safe operating condition.
Staff is stealing from the clients.
Staff is mistreating the clients while in care.

INVESTIGATION FINDINGS:

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At 9:00am on 05/08/2025, Licensing Program Analyst (LPA) Jeffries arrived to the facility unannounced to issue final findings to the allegations to this complaint. LPA met with facility Administator, Rea Bonner Hillmon, announced who they are and the reason for the visit. LPA was also issuing final findings and conducting facility annual inspection on a separate reports during this visit. The following final findings are as follows:

As to the allegation of, “Staff does not ensure the clients have an appropriate amount of food.” It was alleged that the facility, “barley has any food” and “refrigerator is empty” It was discovered through interviews, documentation, photographs, and observation, that on 03/04/2025 Tri Counties Regional Center QA, Miguel Magana

CONTINUED on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250224101923

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PEOPLE'S CARE LAKE MARIE	FACILITY NUMBER: 425802105
	VISIT DATE: 05/08/2025

NARRATIVE

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(QA) and Licensing Program Analyst (LPA) conducted interviews of 4 of 4 Client’s (C1, C2, C3, and C4). 4 of 4 clients all stated that the facility always has food and they all like the food at the facility. 4 of 4 clients stated they have never been denied food at this facility. On 04/04/2025, QA and LPA conducted interviews with Staff 1, 2, and 3 (S1, S2, and S3). S1, S2 and S3 all stated that they have never been short of food at the facility. On 03/04/2025, QA and LPA observed at least two days of perishable foods and at least 7 days of nonperishable foods on hand at the facility for 4 clients and staff. At this time there is not enough evidence to support that allegation of, “Staff does not ensure the clients have an appropriate amount of food.” and is unsubstantiated at this time.
As to the allegation of, “Unqualified staff is providing care and supervision to the clients.” It was alleged that Administrators daughter (underage) is left with clients. It was discovered through interviews by QA and LPA on 03/04/2025 in interviews with C1, C2, C3, and C4 that they have never seen Administrators daughter left at the facility. On 03/04/2025, QA and LPA conducted interviews with S1, S2, and S3, who all stated that they have never seen or heard of Administrators daughter being left alone at the facility. QA and LPA conducted an interview with Administrator, Rea Bonner Hallmon, who stated that she has never left her daughter at the facility and daughter usually stays in the car when daughter does come to the facility. At this time there is not enough evidence to support that allegation of, “Unqualified staff is providing care and supervision to the clients.” and is unsubstantiated at this time.
As to the allegation of, “Facility vehicle not in safe operating condition.” It was alleged that the facility van is never fixed and “light on the dashboard on and they use it that way…some of the seats are broken, smells like urine” It was discovered through observations, and interviews that, on 03/04/2025 the facility van was at the mechanics for repair. QA and LPA drove to mechanics and interviewed assistant manager of repair shop Thomas Childers, who stated that the van, required an oil change and they (Pep Boys of Santa Maria) have excellent mechanical records on this van.” On 03/04/2025, QA and LPA made physical observations of the vans interior and did not find any problems with seat functioning or seat belt functioning, reviewing all seats and seat belts the van is equipped with. QA and LPA noted that van had normal wear and tear but did not smell of urine. At this time there is not enough evidence to support the allegation of, “Facility vehicle not in safe operating condition.” and is unsubstantiated at this time.

CONTINUED on LIC9099-C

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250224101923

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PEOPLE'S CARE LAKE MARIE	FACILITY NUMBER: 425802105
	VISIT DATE: 05/08/2025

NARRATIVE

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As to the allegations of, “Staff is stealing from the clients.” and “Staff is mistreating the clients while in care.” It was alleged that, “administrator steals and hardly buys things for the girls.” It was discovered through interviews and observations that on 03/04/2025 QA and LPA conducted interviews with C1, C2, C3 and C4. All clients in care denies that Administrator or any of the other staff have stolen anything from clients in care. On 03/04/2025, QA and LPA conducted interviews with S1, S2, and S3, all three staff denies stealing from clients or having clients buy items on outings. On 03/04/2025, QA and LPA conducted an interview with Administrator, who denied stealing anything from clients in care. On 03/04/2025, QA and LPA observed at least two days of perishable foods and at least 7 days of nonperishable foods on hand at the facility for 4 clients and staff. At this time there is not enough evidence to support the allegation of, “Staff is stealing from the clients.” And “Staff is mistreating the clients while in care.” and are unsubstantiated at this time.

Exit interview, report read, and report provided.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

LIC9099 (FAS) - (06/04)

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