425802105-5-8-2025-29-AS-KBUY-DH4VEH-20250528162223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 425802105
Report Date: 05/08/2025
Date Signed: 05/08/2025 01:39:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2025 and conducted by Evaluator Mark Jeffries

COMPLAINT CONTROL NUMBER: 29-AS-20250414103331

FACILITY NAME:	PEOPLE'S CARE LAKE MARIE		FACILITY NUMBER:	425802105
ADMINISTRATOR:	REA BONNER HALLMON		FACILITY TYPE:	735
ADDRESS:	2186 LAKE MARIE DR		TELEPHONE:	(805) 934-0225
CITY:	SANTA MARIA	STATE: CA	ZIP CODE:	93455
CAPACITY:	4	CENSUS: 4	DATE:	05/08/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Administator, Rea Bonner Hillmon		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff do not treat clients with dignity and respect.
Licensee does not ensure staff are adequately trained.
Facility not providing clients in care with adequate amounts of food.

INVESTIGATION FINDINGS:

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At 9:00am on 05/08/2025, Licensing Program Analyst (LPA) Jeffries arrived to the facility unannounced to issue final findings to the allegations to this complaint. LPA met with facility Administator, Rea Bonner Hillmon, announced who they are and the reason for the visit. LPA was also issuing final findings and conducting facility annual inspection on a separate reports on this visit. The following final findings are as follows:
As to the allegation of, “Staff do not treat clients with dignity and respect.” It was alleged that, some staff are mean to C1, and “playing favorites” over other clients in care with activities and food. It was discovered through interviews of clients and staff, that on 04/17/2025, Licensing Program Analyst (LPA) Jeffries and Tri Counties Regional Center (TCRC), Quality Assurance, Miguel Magana (QA) conducted interviews with Clients (C1, C2, and C3). All three clients stated that they don’t feel staff treats them or other clients differently;

CONTINUED on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250414103331

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PEOPLE'S CARE LAKE MARIE	FACILITY NUMBER: 425802105
	VISIT DATE: 05/08/2025

NARRATIVE

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All three clients stated that all staff treat them with dignity and respect. All three clients stated they have the choice to stay home or go on outings depending on the staffing. On 04/17/2025, C1 stated that on a resent outing they had a disagreement with Staff 2 (S2) but that was initiated by C1 (self admitted by C1) and that staff treats every client the same respect and dignity. On 04/17/2025, QA and LPA conducted interviews with S1, S2, S3, and S4. All four staff indicated that they have had personal rights training at this facility. All four staff said all staff are respectful of the clients in care. All four staff denied any staff or administrators “playing favorites” with any of the clients in care. At this time there is not enough evidence to support the allegation of, “Staff do not treat clients with dignity and respect.” and is unsubstantiated at this time.
As to the allegation of, “Licensee does not ensure staff are adequately trained.” It was alleged that S5 can not read or write and is not equipped to pass medications. It was discovered through documentation and interviews that on 04/17/2025, QA and LPA conducted interviews with S1, S2, S3, and S4. All four staff indicated that they have had personal rights training at this facility. All four staff stated that they have had training from this facility passing medications. On 04/17/2025, QA and LPA conducted interview with Administrator Rea Bonner Hallmon, who stated that all staff get medication training, LPA review training documents that verified all staff have medication training. Additionally, Administrator stated that all employes hired are able to read and right, and they do provide alternative language training if a staff member a English as a second language and is more comfortable with Spanish. On 04/14/2025, LPA Jeffries received and reviewed staff training logs and documentation indicating 8 hours of training for current staff. LPA observed S5 on those training records with signatures. At this time there in not enough evidence to support the allegation of, “Licensee does not ensure staff are adequately trained.” and is unsubstantiated at this time.
As to the allegation of, “Facility is not providing clients in care with adequate amounts of food.” It was alleged that, Food is always an issue barely enough food for clients. It was discovered through observations and interviews that on 04/17/2025. QA and LPA conducted interviews with C1, C2, and C3. All three clients stated that they always have food and free food choice. All three clients stated they have never had any issues with the food amounts or quality at this facility. On 04/17/2025 QA and LPA conducted interviews with S1, S2, S3, and S4. All four staff stated that there is always adequate amounts of food in the facility and they have never run out or been short of food for the clients. On 02/24/2025, 03/04/2025, 04/17/2025, and 05/08/2025 LPA had observed facility food inventory and found no issues with food amount or quality and to be meeting the regulatory requirements. At this time there is not enough evidence to support the allegation of, Facility is not providing clients in care with adequate amounts of food.” and is unsubstantiated at this time. Exit interview, report read, and report provided.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

LIC9099 (FAS) - (06/04)

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