425802105-10-21-2025-29-AS-KBUY-DMYN32-20251031100537

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 425802105
Report Date: 10/21/2025
Date Signed: 10/21/2025 09:38:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Mark Jeffries

COMPLAINT CONTROL NUMBER: 29-AS-20250804145100

FACILITY NAME:	PEOPLE'S CARE LAKE MARIE		FACILITY NUMBER:	425802105
ADMINISTRATOR:	REA BONNER HALLMON		FACILITY TYPE:	735
ADDRESS:	2186 LAKE MARIE DR		TELEPHONE:	(805) 934-0225
CITY:	SANTA MARIA	STATE: CA	ZIP CODE:	93455
CAPACITY:	4	CENSUS: 4	DATE:	10/21/2025
		UNANNOUNCED	TIME BEGAN:	07:47 AM
MET WITH:	Administator, Rea Bonner		TIME COMPLETED:	09:47 AM

ALLEGATION(S):

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Staff does not ensure the clients have an appropriate amount of food.

Staff do not treat clients with dignity and respect.

Facility allows uncleared person presence in the facility.

INVESTIGATION FINDINGS:

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At 8:00am on 10/21/2025, Licensing Program Analyst (LPA) Jeffries arrived to the facility unannounced to issue final findings to the allegations to this complaint. LPA met with facility Administator, Rea Bonner Hillmon, announced who is and the reason for the visit.

As to the allegation of. “Staff does not ensure clients have appropriate amount of food.” It was alleged that staff locks client’s food and refused to make them something to eat at times.” It was discovered through interviews, observations, and photographs, that on, 08/04/2025, Licensing Program Analyst (LPA) and Tri Counties Regional Center (TCRC), Quality Assurance (QA) Miguel Magana conducted in person interviews with 4 of 4 clients (C1, C2, C3, and C4) residing at the facility. C1, C2, C3, and C4 all stated that they always have food at the facility and there are no restrictions on food. 4 of 4 clients also stated that food is never locked up. On 08/04/2025, QA and LPA interviewed Staff 1-4 (S1, S2, S3, and S4) S1, S2, S3, and S4 all stated, “food is never locked, and there is always good amounts and variety of foods for clients at all times.” CONTINUED on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250804145100

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PEOPLE'S CARE LAKE MARIE	FACILITY NUMBER: 425802105
	VISIT DATE: 10/21/2025

NARRATIVE

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QA and LPA made observations of the food on hand at the facility and noted that there were at least 2 days of perishable foods and at least 7 days of non-perishable foods on hand for 4 clients and staff. LPA noted that the same specific observations have been made and noted in past reports. At this time, there is not enough evidence to support the allegation of, “Staff does not ensure clients have appropriate amounts of food.” and is unsubstantiated at this time.

As to the allegation of, “Staff do not treat clients with dignity and respect.” It was alleged that the facility is a hostile environment and clients are always sent to their rooms. It was discovered through interviews and observations that on 08/04/2025, QA and LPA conducted interviews in 4 of 4 clients residing at the facility. C1, C2, C3, and C4 all stated, “staff do treat us with dignity and respect.”; “no problems with any of the current staff.”; “never been threatened by any current staff.” ;“staff do not make problems in the home.”; and they are,” in bedrooms at my choice not staff request.” On 08/04/2025, QA and LPA conducted interviews of S1, S2, S3, and S4, all stated they have had client rights training, and that they treat clients with dignity and respect at all times. All staff stated that they have not observed other staff treat clients inappropriately. LPA noted that QA and LPA have observed facility staff working appropriately with clients in the facility on current and past visits. At this time there is not enough evidence to support the allegation of, “Staff do not treat clients with dignity and respect” and is unsubstantiated at this time.

CONTINUED on LIC9099-C

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250804145100

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PEOPLE'S CARE LAKE MARIE	FACILITY NUMBER: 425802105
	VISIT DATE: 10/21/2025

NARRATIVE

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As to the allegation of, “Facility allows uncleared person presence in the facility.” It was alleged that Administrator allows uncleared staff to stay in the activity room of the facility. It was discovered through interviews and documentation that, on 08/04/2025, LPA conducted a phone interview with reporting party (RP). RP stated that the facility allows a married couple to work at the facility and doesn’t think the husband is cleared to work at the facility and Administrators husband and aunt stay the night in a room in the facility. On 08/05/2025, QA and LPA conducted interviews with 4 of 4 clients. C1, C2, C3, and C4 all stated, they have never seen anyone stay overnight in the back room. On 08/05/2025, QA and LPA conducted interviews with S1, S2, S3, and S4, all stated that they never heard or had any knowledge of anyone, staff included staying the night in any bedroom including the back bedroom. On 08/05/2025, QA and LPA conducted an interview with Administrator, Rea Bonner Hallmon. Administrator stated that husband has helped with bringing the groceries in the facility and barbecuing for the house all while under the supervision of the Administrator. Administrator states there is a married couple that works at this facility but they do not sleep in the facility. LPA observed Guardian list of cleared individuals that are staffed at the facility and noted that S5 and S6 are both cleared to work at the facility. At this time there is not enough evidence to support the allegation of, “Facility allows uncleared person presence in the facility.” LPA interviewed S1, S2, S3, and S4 all denied seeing or knowing of uncleared family members, or persons sleeping at the facility. At this time there is not enough evidence to support the allegation of, “Facility allows uncleared persons presence in the facility.” and is unsubstantiated at this time.

Exit interview, report read, and report provided.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025

LIC9099 (FAS) - (06/04)

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