425802106-8-13-2025-29-AS-KBUY-DKYK6B-20250828073718

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 425802106
Report Date: 08/13/2025
Date Signed: 08/13/2025 03:14:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2025 and conducted by Evaluator Mark Jeffries

COMPLAINT CONTROL NUMBER: 29-AS-20250530141639

FACILITY NAME:	WESTMONT OF SANTA BARBARA		FACILITY NUMBER:	425802106
ADMINISTRATOR:	JADE ALMA-HARRIS		FACILITY TYPE:	740
ADDRESS:	190 VIAJERO DR		TELEPHONE:	(805) 265-4327
CITY:	GOLETA	STATE: CA	ZIP CODE:	93117
CAPACITY:	99	CENSUS: 74	DATE:	08/13/2025
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Business Office Director, Carolina Nava		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff do not communicate effectively with authorized representatives.
Staff do not properly reassess a resident while in care.
Staff do not ensure a resident is being properly fed.

INVESTIGATION FINDINGS:

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At 3:00pm on 08/13/2025, Licensing Program Analyst (LPA) Jeffries arrived unannounced to issue final findings to the allegations to this complaint. LPA met with Business Office Director, Carolina Nava announced who he is and the reason for the visit. The findings to the allegations to this complaint are as follows:
As to the allegation of, “Staff do not communicate effectively with authorized representatives.” It was alleged that, “facility has absolutely no communication with families.” It was discovered through interviews, documentation and observations that on 06/03/2025, Licensing Program Analyst (LPA) Jeffries conducted interviews with 4 direct care staff (S1, S2, S3, and S4). S1, S2, S3, and S4 all stated that Resident 1’s (R1) Family Member (F1) visit R1 daily and communicate with staff on R1’s condition daily. On 06/18/2025 LPA Jeffries conducted an interview with Facility Administrator, Jade Alma, who stated that they have been in daily contact with F1, in person and on the telephone with updating R1’s condition, appraisals, and care assessments.
CONTINUED on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250530141639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: WESTMONT OF SANTA BARBARA	FACILITY NUMBER: 425802106
	VISIT DATE: 08/13/2025

NARRATIVE

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On 06/11/2025 LPA contacted F1 by phone, F1 stated that they were not happy with the transition from the old Administrator to the new Administrator. F1 stated on one occasion (date not known) the interim administrator failed to return F1’s call. On 06/03/2025, LPA reviewed R1’s Physicians Report (LIC602) dated 04/03/2025, which indicated there is no cognitive impairment of R1. LPA reviewed facility most current assessment of R1 dated 01/16/2025, which shows 0 acuity in cognitive/orientation, communications, and psycho-social engagement. (0 acuity translate to no issue.) LPA requested any power of attorney, conservatorship or contract indicating requirement of facility to communicate with R1’s representatives. LPA observed R1’s admission agreement with F1’s digital signature. On 06/03/2025 LPA conducted interviews of 5 Residents (R1, R2, R3, R4, and R5) who all stated they have had no problems with communications with facility and had no issues with facility. At this time there is no evidence to support the allegation of, “Staff do no communicate effectively with authorized representatives.”, and is unsubstantiated at this time.

As to the allegation of, “Staff do not properly reassess a resident in care.” It was alleged that R1 has not been able to get a service plan meeting in 3 years. It was discovered through documentation and interviews that, on 06/03/2025 LPA Jeffries reviewed R1 service plan dated 01/16/2025. On 06/11/2025, LPA interviewed F1, who stated that, “due to falls and recent weight loss of R1, they have been trying to get a service plan meeting, but due to the transition of Administrator it has taken longer than desired but has a service plan meeting scheduled for the end of June 2025.” On 06/03/2025 LPA conducted interviews of 5 Residents (R1, R2, R3, R4, and R5) who all stated they have had no problems with communications with facility and had no issues with facility. At this time there is not enough evidence to support the allegation of, “Staff do not properly reassess a resident while in care.” and I unsubstantiated at this time.

CONTINUED on LIC9099-C

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250530141639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: WESTMONT OF SANTA BARBARA	FACILITY NUMBER: 425802106
	VISIT DATE: 08/13/2025

NARRATIVE

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As to the allegation of, “Staff do not ensure a resident is being properly fed.” It was alleged that, “R1 seems to have lost a significant amount of weight, and the food is terrible” It was discovered through interviews, observations and documentation that on 06/03/2025, LPA Jeffries reviewed R1’s monthly weight record that dates from July 2, 2023, through June 2, 2025. LPA also reviewed one report of weight variance Physician Notification for R1 dated 03/14/2025. LPA noted that the facility weight reporting policy as follows: 1. A weight gain or loss of 5 lbs. in 1 month and or a 05% variance. 2. A weight gain or loss of 7.5% in 3 months. And 3. A weight gain or loss of 10% in 6 months. This report compared to R1’s monthly weight report shows that the report of 03/14/2025 indicated the only time, within the standards pointed out in 1-3 were required for a physician’s notification, of which the facility sent to R1s physician and was signed and dated by R1s Physician on 04/01/2024. LPA noted that R1 has been losing weight but within the parameters of the standards 1-3. On 06/03/2025 and 06/18/2025, LPA Jeffries observed sample breakfast and sample lunch made by facility noted all food served look to be of quality and good portions. On 06/03/2025 LPA conducted interviews of 5 Residents (R1, R2, R3, R4, and R5) who all stated the facility has food of good quality, choice and proportions, all stated they have had no problems with communications with facility and had no issues with facility. At this time there in not enough evidence to support the allegation of, “Staff do not ensure resident is being properly fed.” and in unsubstantiated at this time.

Exit interview, report read, and report provided.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

LIC9099 (FAS) - (06/04)

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