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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 425802116
Report Date: 05/06/2024
Date Signed: 05/06/2024 10:51:25 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2023 and conducted by Evaluator Melisa Rankin
COMPLAINT CONTROL NUMBER: 29-AS-20231212163454
FACILITY NAME:PACIFICA SENIOR LIVING SANTA BARBARAFACILITY NUMBER:
425802116
ADMINISTRATOR:KAREN DACOMEFACILITY TYPE:
740
ADDRESS:325 W ISLAY STTELEPHONE:
(805) 898-2650
CITY:SANTA BARBARASTATE: CAZIP CODE:
93101
CAPACITY:36CENSUS: 14DATE:
05/06/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Cynthia GarciaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility doesn’t have an administrator.
Staff are not providing adequate care and supervision.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rankin conducted a subsequent complaint visit to the facility above to issue final findings. LPA met with Cynthia Garcia and explained the purpose of the visit.
During the investigation, LPA Kontilis conducted the initial visit on 12/18/23, and obtained relevant documentation. LPA conducted interviews with responsible parties on 12/13/2023, 12/15/23, 1/29/24, and 2/27/24.
On the allegation: Facility doesn’t have an administrator. It was alleged the facility does not have a certified administrator.
LPA reviewed facility records. On 10/11/2023, CCL received documents to name Regional Director of Operations Tierre Thorton as Administrator of the facility.
Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Kelly BurleyTELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Melisa RankinTELEPHONE: (805) 635-4718
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20231212163454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: PACIFICA SENIOR LIVING SANTA BARBARA
FACILITY NUMBER: 425802116
VISIT DATE: 05/06/2024
NARRATIVE
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A permanent administrator (Staff 1) was in the process of renewing their certificate, but would be assist in managing the facility before being officially named AdministratorThe previous administrator resigned on or about 7/12/2023. Staff 1 was disassociated from the facility on 12/18/2023. On April 29, 2024, Regional Director of Operations informed CCL they were leaving their position and another interim staff would oversee the Administrative role. CCL requested documentation for the certified Administrator associated with this facility. Multiple responsible parties interviewed confirmed there had been no permanent Administrator for the facility from December 2023 to February 2024, at time of interview. From 7/12/2023 to 10/11/2023, and 12/18/2023 to present, the facility did not have a Certified Administrator on record with CCL. Based on the information obtained, the allegation is deemed Substantiated at this time.

On the allegation: Staff are not providing adequate care and supervision. It was alleged that staff were not providing adequate supervision to the residents in care.
LPA reviewed incident reports received from the facility. On 1/10/2024 at 1pm, Resident 2 (R2) was observed to exit the front gate when a visitor entered the gate. Staff went to redirect the resident back into the facility. On 2/2/2024 at 3pm, staff received a call from the police that R2 was in their care, as they found R2 at a bus stop. Staff conducted a search to ensure no other residents were missing. The incident reports states to prevent future occurrences, staff had an in-service training on resident safety. It also states in the future staff will escort visitors to the front gate to ensure residents do not follow visitors out. Staff did not know R2 had left the facility until the police called.

Based on the evidence obtained, the allegation is deemed Substantiated at this time.

Exit interview conducted, copy of report given.
SUPERVISOR'S NAME: Kelly BurleyTELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Melisa RankinTELEPHONE: (805) 635-4718
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20231212163454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PACIFICA SENIOR LIVING SANTA BARBARA
FACILITY NUMBER: 425802116
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/06/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/07/2024
Section Cited
CCR
87405(a)
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87405(a) Administrator Qualifications and Duties. All facilities shall have a qualified and currently certified administrator. This requirement was not met as evidenced by: Based on interview and record review,
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Licensee will provide documents for CCL to update the Certified Administrator on record assigned to manage and oversee this facility by 5/7/2024.
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the Licensee did not comply with the regulation above when facility has not had certified administrator for months, which posed an immediate health and safety risk to residents in care.
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Type A
05/07/2024
Section Cited
CCR
87468.2(a)(4)
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Personal Rights…Residents…have all of the following personal rights: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers,
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Community Manager will provide proof of adequate staffing coverage by 5/7/2024. Community Manager provided proof of inservice training, POC cleared.
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qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Based on interview and record review, the Licensee did not comply with the regulation above when there
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was insufficient supervision that allowed R2 to elope, which posed an immediate health and safety risk to residents in care.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kelly BurleyTELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Melisa RankinTELEPHONE: (805) 635-4718
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2024
LIC9099 (FAS) - (06/04)
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