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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 425850001
Report Date: 07/09/2025
Date Signed: 07/09/2025 03:06:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Kristin Kontilis
COMPLAINT CONTROL NUMBER: 29-AS-20250701164159
FACILITY NAME:VILLA ALAMARFACILITY NUMBER:
425850001
ADMINISTRATOR:LEICHTER, MITCHFACILITY TYPE:
740
ADDRESS:45 E ALAMAR AVETELEPHONE:
(805) 682-9345
CITY:SANTA BARBARASTATE: CAZIP CODE:
93105
CAPACITY:43CENSUS: 26DATE:
07/09/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Yesenia Leon, Director of Resident ServicesTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility staff are inappropriately restraining a resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kristin Kontilis conducted an unannounced 10-day complaint investigation based on the above stated allegation. LPA met with Yesenia Leon, Director of Residential Care and explained the purpose of the visit. Ingrid Estrella, Executive Associate was also present during the visit.
During today’s visit, LPA obtained documents pertaining to the allegation, conducted interviews with staff, and conducted a tour of the facility.
On the allegation, facility staff are inappropriately restraining residents, concern was brought to Community Care Licensing Division’s (CCLD’s) attention that residents are being improperly restrained. Interviews conducted revealed the facility has a “No Restraint” policy. Restraint training is provided to staff at the time of hire and an “Annual Restraint In-Service” is conducted annually, most recently in May 2025.
Interviews conducted revealed staff are knowledgeable about the “no restraint” policy and adhere to the policy. Staff interviewed stated they have never witnessed a resident being improperly restrained and if they did, they would immediately let the staff know it is not allowed, per facility policy. Interviews conducted
Please continue to 9099-C, Pg 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250701164159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VILLA ALAMAR
FACILITY NUMBER: 425850001
VISIT DATE: 07/09/2025
NARRATIVE
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revealed staff are aware the dining areas have limited space and stay observant of residents' movements to leave the table or come back to the table during mealtime.
Record review revealed there is always staff presence in the dining areas at the time meals are being served.
At approximately 11:40 am to 12:15 pm, LPA toured the facility including the facility’s three dining areas. LPA observed two staff members in each dining area with residents sitting at tables throughout each dining area.
Based on observation, record review, and interviews conducted, the allegation that facility staff are inappropriately restraining residents is Unsubstantiated at this time.

Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
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