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32 | On the allegation: Staff does not accommodate resident's food needs: It was alleged Resident 1 (R1) returned to the facility from hospitalization with a diagnosis of diabetes and a special diet. It was alleged the executive chef did not follow the special diet and informed the resident to buy their own food. During an interview with Wellness Director on 12/5/2025, Wellness Director confirmed R1 was on a special diabetic diet. Administrator stated the facility does not accommodate special diets such as diabetic preferences, gluten free, kosher diets, etc., unless their diet is specified in a resident’s Physician’s order. Administrator stated although R1 may prefer a “diabetic” diet, the facility is not obligated to accommodate that diet. Administrator further stated the facility menu offers a variety of menu items and alternative choices many of which may be conducive to a resident’s special diet preference. Administrator pointed out the weekly menu dated 11/30/2025 through 12/6/2025 included diabetic preference foods including a fish dish “Catch of the Day”, grilled chicken, eggs, green house salads, fresh fruit, and other such items. During today’s visit, interviews revealed R1 was determined to be “pre-diabetic” rather than diabetic and was provided alternative options from the current menu. Therefore, based on records reviewed and interviews conducted, the allegation that staff does not accommodate resident’s food needs is Unsubstantiated at this time.
On the allegation: Staff does not allow resident visitors. It was alleged that a former staff was denied visiting a resident. Administrator stated they do have a policy that staff who have been terminated cannot come into the facility under another agency, such as home health or a private caregiver agency. Administrator stated a former employee came to the facility to work as a private caregiver, and they were informed of the policy. Administrator stated the former employee did not respond well to this information. Administrator stated a responsible party had hired the former employee, but the family preferred a different private caregiver who the family decided to hire. Interviews revealed no resident specifically asked for the former staff to visit and was denied visitation. Administrator stated they understand if a resident requests a specific visitor, even if it conflicts with their internal policy, they need to accommodate the visit in some way. LPA discussed resident visitation rights with the Administrator and emailed the Provider Information Notice (PIN) 25-04-ASC to the Administrator. Based on record review and interviews conducted, the allegation that staff does not allow resident visitors is Unsubstantiated at this time.
Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.
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