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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 425850241
Report Date: 03/10/2026
Date Signed: 03/11/2026 08:23:35 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2026 and conducted by Evaluator Kristin Kontilis
COMPLAINT CONTROL NUMBER: 29-AS-20260309155422
FACILITY NAME:VILLA SANTA BARBARAFACILITY NUMBER:
425850241
ADMINISTRATOR:ROBERT GLOCKFACILITY TYPE:
740
ADDRESS:227 E. ANAPAMU STREETTELEPHONE:
(805) 963-4428
CITY:SANTA BARBARASTATE: CAZIP CODE:
93101
CAPACITY:126CENSUS: 94DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Robert Glock, AdministratorTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Staff did not provide proper accommodations to residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kristin Kontilis conducted a 10-day initial visit to the above-named facility. LPA met with Administrator Robert Glock and explained the purpose of the visit.
On the allegation Staff did not provide proper accommodations to residents in care: Reporting Party provided information stating the allegation is based on written notification distributed to residents stating ‘water in the facility will be shut off between 10:00 pm and 5:00 am on Monday through Saturday Nights, March 9-14…’

During today’s visit, LPA obtained notification titled, “From the desk of Executive Director…March 7, 2026…” The notification verifies that residents in care have been informed that "plumbing work will occur between 10:00 pm and 5:00 am on Monday through Saturday Nights, March 9-14. During this time, the water will be shut off in the building, and you will be unable to flush your toilets because the drainage pipes being replaced are sewage and wastewater pipes…” Interview conducted with Administrator Robert Glock

Please continue to 812-C, Pg 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260309155422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VILLA SANTA BARBARA
FACILITY NUMBER: 425850241
VISIT DATE: 03/10/2026
NARRATIVE
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revealed the water was shut off on Monday, March 9, 2026 at approximately 10:00 pm and turned back on at 5:00 am. Interview further revealed the notices were distributed to residents on March 7, 2026 via hand delivery. Administrator Glock stated staff were informed that an overflow water supply was available to flush toilets if toilets were flushed, however this was not communicated to the residents. Interview conducted revealed the plumbing project was being considered over the last two years. At approximately 12:42 pm, Maintenance Director informed Administrator Glock that hand-washing stations have been ordered and are expected to be delivered to the facility by 2:00 pm today, 3/11/2026. Maintenance Director stated the hand-washing stations were ordered earlier today at approximately 12:10 pm.

CCLD’s concerns are that an alternate plan was not in place for accommodations to the residents; hand-washing stations were not provided to the residents prior to the first day of the water shut-off; a more sufficient notice could have been given to residents to include the toilets could be used and they could ask staff for assistance obtaining water to flush them; the communication was unclear about accessing the “SAGE system” if residents needed assistance; and, the facility administrator did not notify or seek guidance from CCLD to ensure healthful accommodations and sanitary conditions were in place. Based on record review and interviews conducted, the allegation that staff did not provide proper accommodations to residents in care is deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC 9099-D).

Exit interview conducted, Appeal Rights and copy of this report issued at the time of the visit.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260309155422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VILLA SANTA BARBARA
FACILITY NUMBER: 425850241
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/10/2026
Section Cited
CCR
87307(d)(2)
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87307(d)(2) (d) The following space and safety provisions shall apply to all facilities: (2) The premises shall be maintained in a state of good repair and shall provide a safe and healthful environment.
This requirement is not met as evidenced by:
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Administrator agrees to provide a written statement to LPA that Administrator has personally discussed with residents the following: the location of the hand-washing stations; flushing will be captured by an overflow; they may express any concerns re: the water shut off, and will remind them to press SAGE pendant and request help from care staff if needed.
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Based on interviews and records review, the licensee did not comply with the section cited above when staff conducted a facility water shut off for six days without clear communication and without healthful and sanitary accommodations which poses a potential health and safety risk to residents in care.
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Administrator agrees to offer water bottles, remind residents of juice and water stations available, and remind them that Med Techs have water pitchers on carts, and remind them there are sanitizer stations throughout the building, and will assure them of 5 gal jugs of water for emergencies.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
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