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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 425850365
Report Date: 08/05/2026
Date Signed: 08/05/2026 09:51:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Mark Jeffries
COMPLAINT CONTROL NUMBER: 29-AS-20260422105446
FACILITY NAME:FOUNTAIN SQUARE OF LOMPOCFACILITY NUMBER:
425850365
ADMINISTRATOR:MESHELL RAMOSFACILITY TYPE:
740
ADDRESS:1420 W NORTH AVENUETELEPHONE:
(805) 736-1234
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:130CENSUS: 54DATE:
08/05/2026
UNANNOUNCEDTIME BEGAN:
07:53 AM
MET WITH:Interm Executive Director, Sarah KauTIME COMPLETED:
09:54 AM
ALLEGATION(S):
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Facility is not sufficiently staffed to meet the needs of residents in care.
Staff do not ensure medication is stored in originally received containers.
Staff do not have the required training.
Staff is not answering communications from residents’ representatives.



INVESTIGATION FINDINGS:
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At 8:00am on 08/05/2026 Licensing Program Analyst (LPA) Jeffries arrived to the facility unannounced to issue final findings to all of the allegations to this complaint. LPA met with Interm Executive Director, Sarah Kau, announced who he is and the reason for the visit.

As to the allegation of, “Facility is not sufficiently staffed to meet the needs of residents in care.” It was alleged that on 04/21/2026 that “the facility appears to be critically understaffed.” It was discovered through documentation and interviews conducted by Licensing Program Analyst, Jeffries (LPA) that on 04/22/2026 LPA conducted an in-person interview with Administrator, Meshell Ramos, who stated that, “it is the staff responsibility to coordinated with other staff if they know they are going to call off on a shift. If they can’t get another staff to cover then the Administrator or designated admin will first request currently working staff to cover shift or call in a staff to cover that shift.” On 07/30/2026 LPA Jeffries reviewed facility work schedule (actual hours worked) for April 2026.
CONTINUED on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260422105446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: FOUNTAIN SQUARE OF LOMPOC
FACILITY NUMBER: 425850365
VISIT DATE: 08/05/2026
NARRATIVE
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LPA noted that the AM shift for that months shows a total of 6 staff call offs of which 3 of 6 were covered with additional staffing and of the 3 that were not covered with additional staffing, there were a total of 3 medtechs, 4 caregivers, and one administrator working. LPA noted that on the PM shift for April 2026, were 6 staff call offs. 4 of 6 call offs were covered with additional staffing, the other 2 of 6 shifts there were 2 medtechs and 5 caregivers working those pm shifts. LPA noted that overnight (NOC) shifts staff call offs. 2 of 2 additional staffing were noted to cover those call offs. At this time there is not sufficient evidence to support the allegation of, “Facility is not sufficiently staffed to meet the needs of residents in care.” and is unsubstantiated at this time.
As to the allegation of, “Staff do not ensure medication is stored in originally received containers.” and “Staff do not have the required training.” It was alleged that, “staff do not ensure medication is stored in originally received container and staff do not have the required training.” It was discovered through inspection, observations, and interviews that on 04/22/2026 LPA Jeffries conducted a cursory medication audit and noted not “pre-pulled” medications during this medication audit and no medication stored improperly. On 06/15/2026 LPA observed medication cart and noted that medications that were prepared were for the current am medication pass on 06/15/2026. LPA noted that medications were properly stored and not pre-popped during both random medication audits and observations. On 04/22/2026 LPA conducted an in-person interview with medtech (S1). S1 stated that medications are never pulled until prior to medication pass, “at the most one-hour prep before that med pass.” S1 said that they have 4 years of experience as a medtech and the facility has mandatory annual medtech training. On 06/15/2026 LPA conducted in-person interviews with S2, and S3, both staff have current medtech training from facility, both S2 and S3 stated they only pull medications for the med pass they are doing next and never prepull medication. On 04/22/2026, LPA conducted an in-person interview with Administrator, Meshell Ramos, who stated that all medtechs have up to date training and additional medtech training is provided to direct care staff. LPA reviewed training documentation for the annual Medication Administration (medtech) Training and noted that 8 of 8 staff who are scheduled as medtechs have medication administration training within the last 12 months. At this time there is not enough evidence to support the allegation of, “Staff do not ensure medication is stored in originally received containers.” And is unsubstantiated at this time.
CONTINUED on LIC9099-C
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260422105446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: FOUNTAIN SQUARE OF LOMPOC
FACILITY NUMBER: 425850365
VISIT DATE: 08/05/2026
NARRATIVE
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As to the allegation of, “Staff is not answering communications from residents’ representatives.” It was alleged that, “staff are not answering communications”, as the Administrator is not available and "Emails and phone calls never get returned.” It was discovered through interviews that on 04/22/2026 LPA conducted an in-person interview with Administrator, Meshell Ramos, who stated that they have not received any complaints about resident or responsible party communications in the past 30 days. Administrator stated that they either the Administrator or another staff member will respond to residents and residents’ responsible parties in a timely manner, typically the same day and the next day or Monday if its not an emergency and on the weekend. On 04/22/2026, LPA conducted in-person interviews with Residents 1-6 (R1, R2, R3, R4, R5 and R6) all residents stated that they or their responsible party have not had any communications issues with the facility. At this time there is not enough evidence to support the allegation of, ““Staff is not answering communications from residents’ representatives.” and is unsubstantiated at this time.

Exit interview, report read, and report provided.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3