426206807-1-7-2026-17-CC-ATOO-DQZ3GP-20260204171439

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426206807
Report Date: 01/07/2026
Date Signed: 01/07/2026 04:54:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator German Negrete

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20251103112505

FACILITY NAME:	ST. VINCENT'S EARLY CHILDHOOD EDUCATION CENTER		FACILITY NUMBER:	426206807
ADMINISTRATOR:	MAITE ESTRADA		FACILITY TYPE:	850
ADDRESS:	4200 CALLE REAL,4225/4233		TELEPHONE:	(805) 683-6381
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93110
CAPACITY:	74	CENSUS: 29	DATE:	01/07/2026
		UNANNOUNCED	TIME BEGAN:	01:38 PM
MET WITH:	Maite estrada		TIME COMPLETED:	02:18 PM

ALLEGATION(S):

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Staff wrongfully suspended day care child
Staff did not allow parent to review child's records

INVESTIGATION FINDINGS:

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On 01/07/26, Licensing Program Analyst (LPA) German Negrete conducted an unannounced complaint inspection to deliver the findings of the above-mentioned allegations. LPA met with Maite Estrada Adminsitrator of the Child Care Center(CCC). At the time of the inspection, LPA noted 29 children and 4 staff providing care and supervision.

The investigation included reviewing documents and electronic communications between CCC and parents. LPA interviewed parents and CCC staff. Additionally LPA’s observations from two announced visits are included in the investigation.

Regarding allegation#1, Staff wrongfully suspended day care child, LPA interviewed parents of currently and previously enrolled children. Every parent interviewed stated there child has never been suspended from the CCC. Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20251103112505

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: ST. VINCENT'S EARLY CHILDHOOD EDUCATION CENTER	FACILITY NUMBER: 426206807
	VISIT DATE: 01/07/2026

NARRATIVE

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Every parent stated they have receive Behavior Observation Reports and incident reports. Additionally every parent stated, when a incident does occur, the CCC informs them first through bright wheel application then through a paper copy.

LPA interviewed Administrator. The interview revealed the CCC has a suspension and or exclusion policy.
Also according to administrator , no child has been suspended in recent months. LPA reviewed the policy for children to be sent home for health reasons. LPA also reviewed admission agreement (AD). The review of AD revealed, does address a “Health and Illness policy" , and it reads “I(parent) understand the health policies, including that a doctor’s note is not a guarantee of return; approval must come from the Administrative Team”.

Also LPA notes AD references the policy for sending a child home, and it reads “ I(parent) will remain reachable at all times during program hours. If contacted due to illness or emergency, I will pick up my child within one hour. If I cannot be reached within 30 minutes of the center’s attempts to contact me, or if my child is not picked up by the designated closing time, the appropriate authorities may be contacted”(see LIC812).

LPA reviewed electronic communications between parent and administrator. The electronic communications did not confirm that a child received a suspension from the CCC.

Regarding allegation#2 Staff did not allow parent to review child's records, LPA interviewed parents. The interview revealed, parents have not been denied access to children records. Most parents stated CCC is actively communicating incidents in a thorough manner to parents. As mentioned when a incident does occur most parents stated they receive a written incident report, the same day the incident occurs or the following day.

Administrator interview revealed, the CCC does allow parent or authorized representatives of children to review children's records. Administrator also stated, CCC staff tries to hold parent meetings when a parent has an issue with a child's document or record.

Although the allegations may or may not have happened and/or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations above are determined to be UNSUBSTANTIATED.

Exit interview was conducted with Administrator Maite Estrada, and Appeal rights were provided.
Notice of Site Visit was provided and must remain posted in a prominently public area for 30 days.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

LIC9099 (FAS) - (06/04)

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