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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426207338
Report Date: 03/12/2026
Date Signed: 03/12/2026 04:01:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20251230085835
FACILITY NAME:STORYTELLER CHILDREN'S CENTERFACILITY NUMBER:
426207338
ADMINISTRATOR:JOSE FRANCISCO VIVEROSFACILITY TYPE:
850
ADDRESS:2115 STATE ST.TELEPHONE:
(805) 682-9585
CITY:SANTA BARBARASTATE: CAZIP CODE:
93105
CAPACITY:42CENSUS: 21DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
10:13 AM
MET WITH:Beatriz MartinezTIME COMPLETED:
01:18 PM
ALLEGATION(S):
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#1 Director is not present.

#2 Children constantly crying.
INVESTIGATION FINDINGS:
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On 3/12/2026, Licensing Program Analyst (LPA) German Negrete made an unannounced inspection to deliver findings of the above allegations. LPA met with Beatriz Martinez Interum Director of the Child Care Center (CCC). LPA explained the purpose of the inspection. During the inspection LPA toured the facility, inside and out. LPA noted 21 children and 4 staff providing care and supervision.

The investigations included reviewing the following CCC documents: children case notes, children roster, CCC director time off summary report.The investigation also included conducting/reviewing CCC staff interviews and interviews of parents of chidlren who are currently and formerly enrolled at the CCC.

Regarding Allegation#1 Director is not present. LPA received/reviewed CCC time of summary report. For the calendar year of 2025, LPA discovered in the week of 3/15/2025, the director at the time( Jaquelyn Mcdonough), was absent from the CCC for approximately 40 hours. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20251230085835
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: STORYTELLER CHILDREN'S CENTER
FACILITY NUMBER: 426207338
VISIT DATE: 03/12/2026
NARRATIVE
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Through staff statements and documents, LPA discovered that a site supervisor(S#2) was the staff who covered and was in charge during the directors absence during the aforementioned week.

Through the staff interviews LPA discovered. CCC staff have observed the former director present at the CCC for about 2 to 3 days out of the week in the year of 2025. Staff interviews also revealed interim director or S#3 were present and providing guidance at the CCC when the former director was absent.

LPA conducted parent interviews of formerly, and currently enrolled children. In total there were 5 parents interviewed. Most parent stated they were not aware of who the CCC director was during the time their child attended the CCC.

Regarding Allegation#2, children constantly crying. As mentioned LPA interviewed parents. The interviews revealed most parents have not observed children crying constantly at the CCC.

LPA interviewed CCC staff. The interviews revealed, there is a policy that CCC staff need to follow when a child is constantly crying. However, when asked if there have been a recent situation where a child or children are constantly crying and cannot be consoled, CCC staff stated no. LPA also reviewed a standard of conduct agreement. The aforementioned agreement, informs staff, how they need to use positive methods when guiding a child.

Although allegation#1 and #2 may or may have occurred or are valid, there is not a preponderance of evidence to prove the violation did or did not occur. Therefore, this allegation is UNSUBSTANTIATED

Exit interview conducted and report was reviewed with interim Director Beatriz Martinez.

Appeal Rights were provided.



Notice of site visit was provided and must remain posted in a prominent publicly accessible area in the center for 30 days.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20251230085835

FACILITY NAME:STORYTELLER CHILDREN'S CENTERFACILITY NUMBER:
426207338
ADMINISTRATOR:JOSE FRANCISCO VIVEROSFACILITY TYPE:
850
ADDRESS:2115 STATE ST.TELEPHONE:
(805) 682-9585
CITY:SANTA BARBARASTATE: CAZIP CODE:
93105
CAPACITY:42CENSUS: 21DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
10:13 AM
MET WITH:Beatriz MartinezTIME COMPLETED:
01:18 PM
ALLEGATION(S):
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Teacher speaks to children in a rough manner
INVESTIGATION FINDINGS:
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On 3/12/2026, Licensing Program Analyst (LPA) German Negrete made an unannounced inspection to deliver findings of the above allegation. LPA met with Beatriz Martinez Interum Director of the Child Care Center (CCC). LPA explained the purpose of the inspection. During the inspection LPA toured the facility, inside and out, LPA noted 21 children and 4 staff providing care and supervision.

The investigations included reviewing the following CCC documents: children case notes, children roster and unusual incident report. The investigation also included conducting/reviewing CCC staff interviews/statements, interviews of parents of children who are currently and formerly enrolled.

Regarding allegation#3, Teacher speaks to children in a rough manner. LPA interviewed parents. Most parents interviewed stated they would recommend this FCCH. However, two parents who were interviewed reported CCC staff do yell at children.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 17-CC-20251230085835
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: STORYTELLER CHILDREN'S CENTER
FACILITY NUMBER: 426207338
VISIT DATE: 03/12/2026
NARRATIVE
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LPA conducted staff interviews. The interviews revealed one staff member observing another staff yell at children. Also according to statements collected, the same staff member who yells at children also makes unprofessional comments to children.

LPA reviewed self-reported unusual incident (UIR) and discovered the following UIR: On 12/23/2025 C1 was displaying challenging behavior. C1 was in the bathroom being supervised by Staff#4. According to a staff statement that was attached to the report. Staff#4 grabbed C1 in a aggressive manner. The same statement also detailed how staff#3 has been observed saying offensive comments to children in care.

Furthermore, a intervention improvement plan was obtained and reviewed by LPA. The plan outlines concerns CCC management have identified regarding Staff#4's behavior. One of the areas Staff#4 needs to improve on is, guiding children with a professional calm tone. Staff#4 signed the plan on 1/21/2026. LPA notes there is already a outside agency providing supportive services to all staff regarding interactions with children in care, at the CCC.

Based on the information obtained through documents and interviews, the preponderance of evidence standard has been met. Allegation#3, Teacher speaks to children in a rough manner is substantiated.

Exit interview conducted and report was reviewed with interim Director Beatriz Martinez.

Appeal Rights were provided.



Notice of site visit was provided and must remain posted in a prominent publicly accessible area in the center for 30 days.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20251230085835
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER
FACILITY NUMBER: 426207338
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/30/2026
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature.
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CCC will submit to the department a update regarding Staff#4 intervention plan. Based on observations and the interview with the Site Supervisor it is recommended the center contact the Santa Barbara County Education Office,
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through documents and interviews, it was discovered, the above regulation was not met as evidence by: Staff#4 utilizing unprofessional behaviour such as loud voice and offesive remarks towards children in care.
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Inclusive Early Education Expansion Program (IEEEP) at (805) 964 710 ext. 4440 for additional training for staff to ensure further incidents do not occur. holly@hgoldberg.com
Also CCC will email the department's CALM professional contact information.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5