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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426207338
Report Date: 12/05/2023
Date Signed: 12/05/2023 12:01:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2023 and conducted by Evaluator Laura Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230915090035
FACILITY NAME:STORYTELLER CHILDREN'S CENTERFACILITY NUMBER:
426207338
ADMINISTRATOR:JACQUELINE MCDONOUGHFACILITY TYPE:
850
ADDRESS:2115 STATE ST.TELEPHONE:
(805) 682-9585
CITY:SANTA BARBARASTATE: CAZIP CODE:
93105
CAPACITY:42CENSUS: 19DATE:
12/05/2023
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Mayra LopezTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff hit daycare child
Staff handled daycare child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 5, 2023, at 11:20 AM Licensing Program Analyst (LPA) Laura Villanueva conducted an unannounced inspection to conclude investigation for the above allegations. LPA met with Site Supervisor, Mayra Lopez and explained the purpose of the visit. LPA conducted a tour of the facility inside and outside with Site Supervisor. LPA observed a total of 19 children under the care and supervision of 4 staff.

When LPA arrived children were finishing lunch and transitioning to the nap area. LPA conducted interviews with staff regarding their napping procedures and alternate activities for children who do not nap. Children that don't nap are provided a quiet activity on their mat. LPA interviewed parents regarding their experience at the center. LPA did not find any evidence of allegations. Although the allegations may have happened or are invalid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited for today. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the director, Mayra Lopez.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Laura Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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