426207338-10-7-2024-17-CC-ATOO-DAR2ZF-20241105165016

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426207338
Report Date: 10/07/2024
Date Signed: 10/07/2024 04:32:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2024 and conducted by Evaluator German Negrete

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20240710101709

FACILITY NAME:	STORYTELLER CHILDREN'S CENTER		FACILITY NUMBER:	426207338
ADMINISTRATOR:	JACQUELINE MCDONOUGH		FACILITY TYPE:	850
ADDRESS:	2115 STATE ST.		TELEPHONE:	(805) 682-9585
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93105
CAPACITY:	42	CENSUS: 14	DATE:	10/07/2024
		UNANNOUNCED	TIME BEGAN:	02:07 PM
MET WITH:	Jaqueline Mcdonough		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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1. Licensee does not ensure staff members are adequotely trained.

INVESTIGATION FINDINGS:

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On 10/07/2024, Licensing Program Analyst (LPA) German Negrete made an unannounced inspection to deliver findings of the above allegation. LPA met with Director Jacqueline Mcdonough (CCC). LPA explained the purpose of the inspection. During the inspection LPA toured the facility, LPA noted 14 children and 5 staff providing care and supervision.

The investigations included reviewing staff qualifications/transcripts, staff handbook and parent interviews of both current and previously enrolled children, as well as LPA observations. LPA also interviewed executive director and Director, former staff and current staff.

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20240710101709

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER	FACILITY NUMBER: 426207338
	VISIT DATE: 10/07/2024

NARRATIVE

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Regarding Allegation Licensee does not ensure that staff are adequately trained.. LPA received and reviewed mandated reporter certificates. LPA received list of courses that offered on in-service training days. These courses fall under social emotional strategies, teacher stress management, Licensing regulations, other educational strategies.

Also the staff hand book provides guidance on the work performance employees need to meet. In particularly on page 34 of the staff hand book, it reads “Each employee will receive periodic performance reviews from their supervisor. Your first performance evaluation will occur after the employee completes the 90-day introductory period. Subsequent performance evaluations will be conducted annually on your anniversary date”.

LPA also conducted staff interviews, All staff stated they believe they did receive enough quality training. Additionally all Staff, stated they get one work evaluation once a year with their supervisor. According to staff and management the work evaluation meetings provide the staff guidance with their work performance.

LPA also interviewed parents of both current and previously enrolled children . From the parent interviews LPA discovered most parents interviewed ,stated they are satisfied with the care and supervision the center staff provides. Also most parents interviewed stated they would recommend this center.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Director

Notice of Site Visit was issued.

Appeal Rights was issues

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2024

LIC9099 (FAS) - (06/04)

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