426207338-3-26-2025-17-CC-ATOO-DFYRE4-20250422125653

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426207338
Report Date: 03/26/2025
Date Signed: 03/26/2025 11:19:05 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2024 and conducted by Evaluator German Negrete

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20240723151055

FACILITY NAME:	STORYTELLER CHILDREN'S CENTER		FACILITY NUMBER:	426207338
ADMINISTRATOR:	JACQUELINE MCDONOUGH		FACILITY TYPE:	850
ADDRESS:	2115 STATE ST.		TELEPHONE:	(805) 682-9585
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93105
CAPACITY:	42	CENSUS: 22	DATE:	03/26/2025
		UNANNOUNCED	TIME BEGAN:	09:17 AM
MET WITH:	Jaqueline Mcdonough		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff left inappropriate items accessible to daycare children

INVESTIGATION FINDINGS:

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On 03/26/2025, Licensing Program Analysts (LPA) German Negrete and Associate Governmental Program Analyst (AGPA) Francisco Pedroza made an unannounced inspection to deliver findings of the above allegation. LPA met with Program Director Jacqueline Mcdonough, Executive Director Gabriela Garcia, Site Supervisor Richard Gonzales (CCC). LPA explained the purpose of the inspection. During the inspection LPA toured the facility, LPA noted 22 children and 6 staff providing care and supervision.

The Child Care Licensing Regional office received the complaint allegation on 07/23/2024. LPA initiated the investigation 08/01/2024. The investigations included interviews with staff, Family wellness practitioner (FWP), parents of both current and previously enrolled children, as well as LPA observations. LPA also interviewed executive director and prigram Director, former staff and current staff. Additionally, LPA reviewed unusual incident reports from the last 18 months and documents/flyer pertaining to a Latino organization event(mixer). Continued on LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20240723151055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER	FACILITY NUMBER: 426207338
	VISIT DATE: 03/26/2025

NARRATIVE

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Regarding Allegation Staff left inappropriate items accessible to daycare children. LPA received and reviewed unusual incident reports(UIR) from the previous 18 months. LPA identified a UIR that occurred on 9/26/2023. The following UIR was self reported to CCL on 9/28/2023(See LIC912). Family wellness practitioner and C6 were working together at the center. C6 was not listening to directions by FWP, C6 opened multiple doors at the facility. C6 then ran to the side gate of the center where C6 then entered the back patio of the building. The FWP followed C6 to de-escalate the situation. There was an ice chest in the area(patio) and C6 took a container of alcohol (un-opened) out of the chest and proceeded to show the FWP.

As mentioned LPA interviewed parents of both current and previously enrolled children . From the parent interviews LPA discovered most parents are satisfied with the care and supervision the center staff provides. Additionally LPA interviewed parent(P6) of C6. P6 confirmed the center notified P6 of the aforementioned Unusual Incident that took place on 9/26/2023.

LPA interviewed both Director and Executive Director(E.D). Both the Director and E.D stated the reason there was a Ice chest was due to a social mixer that took place at the center(outside of operation hours). This mixer was hosted by E.D. Also Director stated, during the Unusual incident, staff offered to assist FWP, however FWP refused assistance. LPA interviewed FWP. The interview revealed how FWP did ask for assistance, after C6 opened the first gate/door (See LIC812-C). According to FWP there were a total of 4 gates/doors that C6 opened during the incident.

Furthermore LPA reviewed electronic communications that were exchanged by FWP, and Child Care Director. The electronic communications revealed the exact time line of the UIR(see LIC812). Additional LPA received and reviewed a flyer from E.D. This flyer contained the name of the organization as well as the time and date the event took place. The date listed on the flyer was of

continued on LIC9099-C

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 17-CC-20240723151055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER	FACILITY NUMBER: 426207338
	VISIT DATE: 03/26/2025

NARRATIVE

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9/25/2023. LPA discovered the date listed on the flyer is false and inaccurate. The 9/25/2023 never existed on the 2023 calendar year. The department discovered a second similar flyer on the Latino Circle organizations face book page. The Facebook flyer had a date of 9/20/2023 (See LIC809- Case Management Report), which suggests the cooler containing alcohol was left on the property for up to 6 days.

Based on LPA interviews, documents collected during investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.”

Exit Interview conducted and report was reviewed with Director Jaqueline Mcdonough and E.D Gabriela Garcia.

Notice of site visit was provided.

Appeal rights were given to Director.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2025

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20240723151055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER	FACILITY NUMBER: 426207338
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/26/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/04/2025 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This was not met as evidence by...	1 2 3 4 5 6 7	The CCC implemented a policy for event request and guidelines for clean after events and CCC moved admin staff and supplies to another location to prevent reoccuring issues. The CCC staff and management will have to watch the two following videos that are listed on the CDSS website: "Supervising Children in Child Care Centers” listed below"
	8 9 10 11 12 13 14	CCC staff left a ice cooler containing alcohol on CCC property. C6 grabbed a unopened container out of the cooler on 9/26/2023. This posed a potemtial risk to the health and safety of chidlren in care.	8 9 10 11 12 13 14	“Children’s personal rights in child care centers” The videos can be found on the website https://ccld.childcarevideos.org/child-care-center-operators/ Staff will email a summary of the videos to LPA Negrete with signatures on the summary
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2025

LIC9099 (FAS) - (06/04)

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