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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426210198
Report Date: 08/22/2024
Date Signed: 08/22/2024 04:46:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2024 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240423171302
FACILITY NAME:ISLA VISTA CHILDREN'S CENTERFACILITY NUMBER:
426210198
ADMINISTRATOR:SERINEH VARTANIFACILITY TYPE:
850
ADDRESS:6842 PHELPS RD.TELEPHONE:
(805) 968-0488
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:66CENSUS: 35DATE:
08/22/2024
UNANNOUNCEDTIME BEGAN:
03:24 PM
MET WITH:Serineh Vartani TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Personal Rights - Day care child sustained unexplained injuries due to lack of staff supervision.
Personal Rights - Staff utilized an inappropriate form of punishment with day care child in care
INVESTIGATION FINDINGS:
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On August 22, 2024, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the abovementioned Child Care Center (CCC) to conclude a complaint investigation. LPA met with Director Serineh Vartani and informed them the purpose of the inspection. At the time of the inspection there were 35 children present and 7 staff providing care and supervision.

The investigation included 2 inspections, record review and interviews that were conducted.

The allegation of Personal Rights - Day care child sustained unexplained injuries due to lack of staff supervision, could not be corroborated. Parent interviews revealed that they are informed of injuries via phone, app, or at the end of the day depending on the severity of the injury. Further, parent interviews stated they have not received their children with unexplained injuries. LPA’s record review showed the center also provides parents with an Incident/Injury Report.

CONTINUED PAGE 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240423171302
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ISLA VISTA CHILDREN'S CENTER
FACILITY NUMBER: 426210198
VISIT DATE: 08/22/2024
NARRATIVE
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The allegation of Personal Rights – Staff utilized an inappropriate form of punishment with day care child could not be corroborated. Interview with staff revealed that when a child has difficult behaviors, they talk to children and explain to them why their behavior was not appropriate. Staff also stated they have not witnessed other staff use inappropriate discipline practices. Further parent interviews stated that when children are having difficult behavior the staff speak to children and inform them that their actions are not acceptable. Further parents also stated the staff will redirect children as well.

Based on the information obtained, the abovementioned allegations are deemed unsubstantiated. Although the allegations may have happened or arevalid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted with Director Serineh Vartani and notice of site visit was given.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2