<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426213553
Report Date: 07/31/2026
Date Signed: 07/31/2026 01:03:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2026 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260722153028
FACILITY NAME:LOPEZ FCC AKA SONRISAS CHILDCAREFACILITY NUMBER:
426213553
ADMINISTRATOR:BERTA LOPEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 868-7915
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:14CENSUS: 12DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
11:57 AM
MET WITH:Berta LopezTIME COMPLETED:
12:59 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility operated over capacity.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/31/2026, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the above mentioned Family Child Care Home (FCCH) to deliver the findings of the above mentioned complaint allegation. LPA met with Licensee Berta Lopez and explained the reason for the inspection. LPA toured the FCCH inside and out with Licensee. LPA observed, licensee and assistant providing care and supervision to 12 children.

The investigation included licensee and assistant interview. LPA also reviewed FCCH roster. LPA also conducted two unannounced visits and the observations from those visits are included in this investigation.

Regarding the allegation, Facility(FCCH) operated over capacity, as mentioned LPA conducted two unannounced visits LPA did not observe any indication the FCCH was not in compliance with capacity as outlined in title 22 California Code of Regulations.
Continued on LIC9099-C(pg2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20260722153028
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LOPEZ FCC AKA SONRISAS CHILDCARE
FACILITY NUMBER: 426213553
VISIT DATE: 07/31/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Also, as part of the investigation LPA conducted/completed a interview with licensee. During the interview Licensee stated, the FCCH did not follow capacity requirements on 7/22/2026. Licensee continued to state on 7/22/2026, in the afternoon hours, licensee and assistant were providing care and supervision to 17 children. Licensee further stated the incident of being out of ratio on 7/22/2026 was not on purpose, licensee was assisting a parent who needed last minute child care services due to parent's personal appointment. This last minute assistance led to licensee being out of ratio.

Additionally LPA interviewed assistant. The interview revealed assistant and licensee were providing child care services on 7/22/2026 at the FCCH to approximately 17 children. Furthermore assistant stated normally there are approximately 12 to 14 children receiving care and supervision, in the afternoon hours at the FCCH.

Based on the information obtained through documents and interviews, the preponderance of evidence standard has been met. Allegation, Facility(FCCH) operated over capacity is substantiated. The FCCH will receive a type B citation regarding title 22 CCR chapter 3, article 6, section 102416.5(a).

Exit interview was conducted with Licensee Berta Lopez. Appeal rights were provided in Spanish. Notice of site visit was issued to Licensee.

THE NOTICE OF SITE VISIT NEEDS TO BE POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20260722153028
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: LOPEZ FCC AKA SONRISAS CHILDCARE
FACILITY NUMBER: 426213553
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/07/2026
Section Cited
CCR
102416.5(a)
1
2
3
4
5
6
7
(a) The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time.
The above mentioned requirement was not met as evidence by...
1
2
3
4
5
6
7
Licensee will submitt a written letter to the department. The letter will confirm licensee understands the aformentioned regulation pertaining to capacity requirements.
8
9
10
11
12
13
14
licensee and assistant confirmed, on 7/22/2026 the FCCH operated outside the maximum capacity requirements for children, as specified on Licensee's large license.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3