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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426213709
Report Date: 12/31/2025
Date Signed: 12/31/2025 10:01:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2025 and conducted by Evaluator Cynthia Alvarez
COMPLAINT CONTROL NUMBER: 17-CC-20251124145520
FACILITY NAME:HERNANDEZ FCC AKA PRECIOUS MOMENTS FCCFACILITY NUMBER:
426213709
ADMINISTRATOR:CLAUDIA HERNANDEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 563-1274
CITY:SANTA BARBARASTATE: CAZIP CODE:
93110
CAPACITY:14CENSUS: 6DATE:
12/31/2025
UNANNOUNCEDTIME BEGAN:
09:16 AM
MET WITH:Claudia HernandezTIME COMPLETED:
10:39 AM
ALLEGATION(S):
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Admission Agreement
Licensee not meeting childs needs
Licensee denying care
INVESTIGATION FINDINGS:
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On December 31, 2025, at 9:16 AM, Licensing Program Analyst (LPA) Cynthia Alvarez conducted an unannounced inspection at the abovementioned Facility to deliver the findings for a Complaint related to alleged not following admission agreement, not meeting child’s needs and denying care to child. LPA met with Licensee Claudia Hernandez and advised them of the purpose of the inspection. It should be noted that LPA observed 6 children on site along with 2 assistants (cleared and associated) providing care and supervision.

The investigation included observations, interviews, record reviews and two unannounced site inspections. As noted above, the specific allegations of the complaint are the Licensee is not following their admission agreement, is not meeting children’s needs and is denying care for children.
LPA was unable to corroborate or validate the allegations of the complaint. Contrary to the complaint, Licensee stated they are open Monday- Friday 7:30AM- 5:30PM and only close on holidays and give parents advance notice of the closure of the FCCH .Licensee also stated they have never denied childcare for anyone enrolled at their FCCH. Furthermore, the parents interviewed stated that they were satisfied with the care and supervision their child receives at the FCCH. additionally, all parents confirmed they had never been denied childcare.

(CONT. 809-C, Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20251124145520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HERNANDEZ FCC AKA PRECIOUS MOMENTS FCC
FACILITY NUMBER: 426213709
VISIT DATE: 12/31/2025
NARRATIVE
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Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to Director. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply.

Exit interview conducted and report was reviewed with Licensee Claudia Hernandez, in Spanish.

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/31/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2