426215015-4-6-2026-17-CC-ATOO-DT5LQT-20260414085800

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426215015
Report Date: 04/06/2026
Date Signed: 04/06/2026 11:21:58 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Bill-Brian Billones

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20260107115614

FACILITY NAME:	PONCE FAMILY CHILD CARE		FACILITY NUMBER:	426215015
ADMINISTRATOR:	GUADALUPE PONCE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(805) 739-0595
CITY:	SANTA MARIA	STATE: CA	ZIP CODE:	93454
CAPACITY:	14	CENSUS: 5	DATE:	04/06/2026
		UNANNOUNCED	TIME BEGAN:	09:32 AM
MET WITH:	Guadalupe Ponce		TIME COMPLETED:	11:37 PM

ALLEGATION(S):

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Individual(s) in the home hit child in care
Individuals in the facility spoke inappropriately to children in care
Uncleared adults in the home

INVESTIGATION FINDINGS:

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On April 6, 2026 at 9:32 AM, Licensing Program Analyst (LPA) Bill Billones conducted an unannounced inspection of the Family Child Care Home (FCCH) to deliver findings for the above allegations submitted to the Department. LPA met with Licensee Guadalupe Ponce and together toured the day care accessible areas. At the time of the inspection, LPA observed the Licensee and one assistant providing care and supervision to 5 children.

The complaint consisted of three allegations, specifically individual(s) in the home hit child in care; individuals in the facility spoke inappropriately to children in care; and uncleared adults in the home.

The investigation comprised of two unannounced inspections. As part of the investigation, LPA conducted interviews with the Licensee, assistant, and parents of currently and formerly enrolled children. LPA also reviewed the children’s roster, children’s records, staff records, and the facility’s Guardian roster.
Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260107115614

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: PONCE FAMILY CHILD CARE	FACILITY NUMBER: 426215015
	VISIT DATE: 04/06/2026

NARRATIVE

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LPA interviews revealed parents are satisfied with the care and supervision provided by the Licensee. Additionally, interviews did not reveal any concerns or information indicating that children are being harmed in the manner alleged while in care. All adults present during the inspections were cleared and associated to the facility’s personnel roster. The evidence gathered did not corroborate the above allegations.

Although the allegations may or may not have happened and/or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegations above are determined to be UNSUBSTANTIATED.

An exit interview was conducted with the Licensee Guadalupe Ponce. Copies of the Appeal Rights and the Notice of Site Visit (LIC9213) were provided. The Notice of Site Visit must remain posted in a visible location for 30 consecutive days. Failure to comply with posting requirements will result in a $100.00 civil penalty.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026

LIC9099 (FAS) - (06/04)

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