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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215710
Report Date: 10/30/2023
Date Signed: 10/30/2023 11:52:14 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2023 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20231020103844
FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKSFACILITY NUMBER:
426215710
ADMINISTRATOR:CHERI DIAZFACILITY TYPE:
830
ADDRESS:5070 CATHEDRAL OAKS ROADTELEPHONE:
(805) 682-2300
CITY:SANTA BARBARASTATE: CAZIP CODE:
93111
CAPACITY:33CENSUS: 23DATE:
10/30/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Tasha RicketsonTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Physical Plant - Trash receptacles do not have lids
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 30 2023 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection to initiate a complaint investigation at the above-mentioned Child Care Center (CCC). LPA met with Supervisor Tasha Ricketson. LPA in the company of the Supervisor toured the interior and exterior of the facility. At the time of the inspection there were 23 children present.


During the inspection LPA observed 3 of 4 trash receptacles in the infant/toddler areas did not have lids. Although the trash receptacles did not have lids LPA observed the trash receptacles to be in good condition and free of insects and rodents. During the inspection the Director of Facilities Maintenance and Safety replaced trash receptacles with ones with lids. Based on LPAs observation the preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. Because trash receptacles were replaced during the inspection,no defeciency is being cited. A Technical Violation (LIC 9102) is being given.
CONTINUED LIC9099A
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2023 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20231020103844

FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKSFACILITY NUMBER:
426215710
ADMINISTRATOR:CHERI DIAZFACILITY TYPE:
830
ADDRESS:5070 CATHEDRAL OAKS ROADTELEPHONE:
(805) 682-2300
CITY:SANTA BARBARASTATE: CAZIP CODE:
93111
CAPACITY:33CENSUS: 23DATE:
10/30/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Tasha RicketsonTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Physical Plant - Diaper changing area is unsanitary
Physucal Plant - Diaper changing area is dirty
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
LPA's observations, staff interviews and parent interviews did not corroborate the above-mentioned allegations. During the inspection LPA observed staff sanitizing the diaper changing area. LPA conducted parent interviews and the parents stated they did not have any concerns regarding cleanliness or diaper changes. Staff interviews revealed that the changing area is sanitized after every diaper change and that the changing pad is replaced when needed. Based on the information obtained, the above allegations are deemed UNSUBSTANTIATED.

Exit interview was conducted and notice of site visit was given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2