426215710-1-2-2024-17-CC-MMUR-CZBUUZ-20240109145420

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426215710
Report Date: 01/02/2024
Date Signed: 01/02/2024 09:52:46 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Giovani Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20231003145458

FACILITY NAME:	HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS		FACILITY NUMBER:	426215710
ADMINISTRATOR:	CHERI DIAZ		FACILITY TYPE:	830
ADDRESS:	5070 CATHEDRAL OAKS ROAD		TELEPHONE:	(805) 682-2300
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93111
CAPACITY:	33	CENSUS: 0	DATE:	01/02/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Tasha Ricketson		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

1. Staff do not keep the facility free of insects

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On January 2, 2024, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to conclude a complaint investigation. LPA discussed the purpose of the inspection with Site Supervisor Tasha Ricketson. At the time of inspection no children were present.

The allegation that the staff do not keep the facility free of insects could not be corroborated. Interviews with staff revealed that they do not have any issues with bugs at the CCC even though they are an outdoor program. Interviews with parents revealed that there have been no issues with insects. During LPA’s initial visit they did not observe any ants near or on the children. Based on the information obtained, the allegation that staff do not keep the facility free of insects is deemed unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and copy of report was given to Site Supervisor Tasha Ricketson .

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 12/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Giovani Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20231003145458

FACILITY NAME:	HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS		FACILITY NUMBER:	426215710
ADMINISTRATOR:	CHERI DIAZ		FACILITY TYPE:	830
ADDRESS:	5070 CATHEDRAL OAKS ROAD		TELEPHONE:	(805) 682-2300
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93111
CAPACITY:	33	CENSUS: 0	DATE:	01/02/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Tasha Ricketson		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

2.Staff do not follow infant safe sleep practices

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

THIS REPORT IS AN AMENDED VERSION AND COPY GIVEN TODAY. TECHNICAL VIOLATION WAS ISSUED.

On January 2 , 2024, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to conclude a complaint investigation. LPA discussed the purpose of the inspection with Site Supervisor Tasha Ricketson. At the time of inspection no children were present.

The Department received an allegation that staff do not follow infant safe sleep practices. Based on document reviews and interview with staff it was found that CCC follows certain safe sleep regulations 15-minutes checking and logging during nap times, individual safe sleep plans are completed for each infant, Infants are placed on their backs during nap times Napping equipment is free from small objects. However, during LPA Reyes’s unannounced Required 3-Year inspection, the Site Supervisor informed LPA Reyes that the CCC lays infants on mats outside to sleep. This is contrary to Title 22, Regulation Section 101439.1(b) which states, “A crib or portable-crib meeting United States Consumer Product Safety Commission (CPSC) safety standards shall be provided for each infant who is unable to climb out of a crib.” Discussion with Director Cheri Diaz revealed that they do provide cribs however parents have not requested the use of cribs for napping as they are fine with the napping mats provided. Based on LPAs observations, interviews which were conducted, documents gathered and/or record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found SUBSTANTIATED. No deficiency is being cited, one Technical Violation was issued.

Exit interview was conducted and copy of report was given to Site Supervisor Tasha Ricketson. Notice of site visit.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/02/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 2