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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215710
Report Date: 06/23/2025
Date Signed: 06/23/2025 03:38:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Bill-Brian Billones
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250327103305
FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKSFACILITY NUMBER:
426215710
ADMINISTRATOR:TANIA PACHECOFACILITY TYPE:
830
ADDRESS:5070 CATHEDRAL OAKS ROADTELEPHONE:
(805) 682-2300
CITY:SANTA BARBARASTATE: CAZIP CODE:
93111
CAPACITY:33CENSUS: 17DATE:
06/23/2025
UNANNOUNCEDTIME BEGAN:
11:41 AM
MET WITH:Tanya PachecoTIME COMPLETED:
03:52 PM
ALLEGATION(S):
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Child had injuries center was unable to provide cause.
INVESTIGATION FINDINGS:
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On 06/23/2025, Licensing Program Analyst (LPA) Bill Billones conducted an unannounced inspection to deliver findings related to a complaint received by the Department on 03/27/2025. LPA met with Director Tanya Pacheco of the above-mentioned Child Care Center (CCC) and together toured the inside and outside of the facility. At the time of the inspection, LPA observed 5 staff providing care and supervision to 17 children.

The complaint alleged a violation of Neglect/Lack of Supervision, specifically a child (C1) had sustained injuries that the center was unable to provide cause.

The investigation consisted of three unannounced inspections. As part of the investigation, LPA conducted interviews with the director, staff, and parents of currently enrolled children. LPA reviewed relevant electronic communication between staff and parents. LPA reviewed the children’s roster, the Guardian roster, staff files, and the center’s parent handbook. Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20250327103305
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS
FACILITY NUMBER: 426215710
VISIT DATE: 06/23/2025
NARRATIVE
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During the investigation, one unusual incident involving C1 was reported to the Department. Witness statements revealed discrepancies in the reported incident, therefore, corroborating the allegation that a child sustained an injury while in care and the center was unable to provide cause.

Based on LPA's observations, interviews, review of documentation, and evidence gathered, the preponderance of evidence standard has been met. Therefore, the allegation of Neglect/Lack of Supervision resulting in injury is determined to be SUBSTANTIATED. As a result, one Type B deficiency is being cited today under California Code of Regulations, Title 22, Division 12 on the attached LIC 9099D. This report must be made available to the authorized representatives of children in care and maintained in the facility file for three years.

An exit interview was conducted with the Director, Tanya Pacheco. Copies of the Appeal Rights and the Notice of Site Visit (LIC 9213) were provided. The Notice of Site Visit must remain posted in a visible location for 30 consecutive days. Failure to comply with posting requirements will result in a $100.00 civil penalty.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20250327103305
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS
FACILITY NUMBER: 426215710
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/07/2025
Section Cited
CCR
101429(a)(1)
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101429 Responsibility for Providing Care and Supervision for Infants. (a) In addition to Section 101229...(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This requirement was not met as evidenced by:
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Director is to ensure compliance with Title 22 Regulations regarding care of infants by providing the following: Director is to create an infant staff training curriculum on care and supervision regulations and submit a signed aknowledgement of training and attendence roster to Licensing Program Analyst (LPA)
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Based on interviews and record reviews, the director did not comply with the section cited above by ensuring that each infant is constantly supervised and under direct visual observation by staff, which poses a potential health, safety, and personal rights risk to children in care.
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B. Billones via email no later than 07/07/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Bill-Brian Billones
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250327103305

FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKSFACILITY NUMBER:
426215710
ADMINISTRATOR:TANIA PACHECOFACILITY TYPE:
830
ADDRESS:5070 CATHEDRAL OAKS ROADTELEPHONE:
(805) 682-2300
CITY:SANTA BARBARASTATE: CAZIP CODE:
93111
CAPACITY:33CENSUS: 17DATE:
06/23/2025
UNANNOUNCEDTIME BEGAN:
11:41 AM
MET WITH:Tanya PachecoTIME COMPLETED:
03:52 PM
ALLEGATION(S):
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(1) Safety concern about classroom conditions.
(2) Last heat wave, there wasnt enough fans or A/C for the classrooms.
(3) Ratio.
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED COPY OF THE ORIGINAL INSPECTION REPORT DATED 06/23/2025.

On 06/23/2025, Licensing Program Analyst (LPA) Bill Billones conducted an unannounced inspection to deliver findings related to a complaint received by the Department on 03/27/2025. LPA met with Director Tania Pacheco of the above-mentioned Child Care Center (CCC) and together toured the inside and outside of the facility. At the time of the inspection, LPA observed 5 staff providing care and supervision to 17 children.

The complaint alleged violations of Personal Rights, specifically the allegation that there are safety concerns about classroom conditions and the allegation that there aren’t enough fans or air conditioning for the classrooms during periods of extreme weather conditions. The complaint also alleged a violation of Ratio, specifically the allegation that the teacher to child ratio was inadequate resulting in noncompliance with Title 22 Regulations. Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20250327103305
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS
FACILITY NUMBER: 426215710
VISIT DATE: 06/23/2025
NARRATIVE
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The investigation was initiated on 04/04/2025 by LPA Bill Billones, who conducted the first unannounced inspection. A second unannounced inspection was conducted on 06/18/2025 by LPAs Bill Billones and Elizabeth George to continue the assessment. During both inspections, LPAs toured the indoor and outdoor areas of the facility, with focused observations of the classroom conditions and the play yard. LPAs also reviewed facility documentation, including the children’s roster, Guardian system records. Interviews were conducted with the program director and a sample of parents from both current and former enrollment.

During the inspections, LPAs did not observe any visible or safety concerns regarding classroom conditions. LPAs observed Classroom 4 contained an AC unit and additional fans were available for use. Through LPA’s observations and review of staff records, facility was in compliance with ratio during each visit.

On 06/23/2025, LPA Bill Billones concluded the investigation and delivered the findings. Based on observations, interviews, and records reviewed, there was insufficient evidence to support the allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations – safety concerns about classroom conditions; the center not having enough fans or air conditioning for classrooms; and the center not within staff-infant ratio are UNSUBSTANTIATED.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview conducted, appeal rights were provided, and report was reviewed with the Director, Tania Pacheco.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5