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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215725
Report Date: 03/19/2026
Date Signed: 03/19/2026 04:08:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20251218133159
FACILITY NAME:VILLALBA FCC AKA LOTS OF LOVE DAYCAREFACILITY NUMBER:
426215725
ADMINISTRATOR:XIMENA L. VILLALBAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 658-6222
CITY:SANTA BARBARASTATE: CAZIP CODE:
93103
CAPACITY:14CENSUS: DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
02:59 PM
MET WITH:Ximena Villalba TIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Admission Agreement - Licensee immediately terminated contract with parent leaving no time to find another day care for child.
Personal Rights - Licensee is adamant parents share medical health information with other parents in group message whenever a child has an illness.
Personal Rights - Parents not allowed inside the home during pick-up or drop-off
Physical Plant - Entrance/Exit gates are kept locked throughout the day.
INVESTIGATION FINDINGS:
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On March 19, 2026 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above mentioned Family Child Care Home (FCCH) to conclude a complaint investigation. LPA met with licensee Ximena Villalba and informed them the purpose of the inspection. At the time of the inspection 7 children were present.

The allegation of Admission Agreement - Licensee immediately terminated contract with parent leaving no time to find another day care for child could not be corroborated. LPA reviewed communication between parent and licensee and observed the licensee was notified a family would not need a space for their child the following month. Licensee then informed parent they would cancel the space for the child and still expected the child for the remainder of the current month.


CONTINUED LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20251218133159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: VILLALBA FCC AKA LOTS OF LOVE DAYCARE
FACILITY NUMBER: 426215725
VISIT DATE: 03/19/2026
NARRATIVE
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The allegation of Personal Rights - Licensee is adamant parents share medical health information with other parents in group message whenever a child has an illness could not be corroborated. LPA reviewed communication between parents and licensee and observed the licensee did request the parents to provide doctors note in their group chat however did not require it. Additionally, interviews with parents revealed parents have submitted their doctors note to the licensee.

The allegation of Personal Rights - Parents not allowed inside the home during pick-up or drop-off could not be corroborated. Interviews with parents revealed they usually do pick up/drop off at the door, however they have not been denied entry to the FCCH while their child was in care. Additionally parent stated they have entered the home to pick up their child.

The allegation of Physical Plant - Entrance/Exit gates are kept locked throughout the day could not be corroborated. Interviews with parents revealed some have observed the lock to be on the front gate while others have not. Additionally one parent stated they had access to the code on the lock.

Although the above-mentioned allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Report was reviewed with licensee Ximena Villalba. Notice of site visit and appeal rights were given.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
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