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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216003
Report Date: 07/23/2024
Date Signed: 07/23/2024 12:59:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2024 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240416121356
FACILITY NAME:NORIEGA FAMILY CHILD CAREFACILITY NUMBER:
426216003
ADMINISTRATOR:CRISTINA N NORIEGAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 922-6313
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:14CENSUS: 11DATE:
07/23/2024
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Cristina Norigea TIME COMPLETED:
01:05 PM
ALLEGATION(S):
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1. Personal Rights - Licensee left daycare children outside in the cold.
2. Personal Rights - Licensee is not meeting daycare children’s diapering needs.

INVESTIGATION FINDINGS:
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On July 23, 2024 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the abovementioned Family Child Care Home (FCCH) to conclude a complaint investigation. LPA met with Licensee Cristina Noriega and informed them the purpose of the inspection. At the time of the inspection 11 children were present and an assistant was present as well.

The investigation included interviews, record review and 2 unannounced visits.

The allegation that Licensee left daycare children outside was corroborated. Parent interviews revealed that children would complain about being cold outside and that they spend most of the day outside.The allegation that Licensee is not meeting daycare child’s diapering needs was corroborated. Parent interviews revealed that there were instances where they observed their child’s shirt to be wet caused by being in a wet diaper for a prolonged periods of time.

CONTINUED PAGE 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20240416121356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: NORIEGA FAMILY CHILD CARE
FACILITY NUMBER: 426216003
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/23/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/30/2024
Section Cited
CCR
102423(a)(2)
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102423(a)(2) Personal Rights

(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.

This requirement is not met as evidenced by:
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Licensee will submit a written statement on how they will provide comfortable accomodations and meet children's diapering needs. Licensee will submit statement to LPA via emial no later than 7/30/2024.

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Based on parent interviews conducted, licensee would have children outside in the cold, and did not meet children's diapering needs. Licensee did not comply with the deficiency cited above which poses a potential risk to the health, safety and or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 17-CC-20240416121356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: NORIEGA FAMILY CHILD CARE
FACILITY NUMBER: 426216003
VISIT DATE: 07/23/2024
NARRATIVE
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Based on LPA's observation and interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulation, Title 22 Division 12, is being cited on the attached LIC 9099 D.

Exit interview was conducted with Licensee Cristina Noriega and notice of site visit was given.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2024 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240416121356

FACILITY NAME:NORIEGA FAMILY CHILD CAREFACILITY NUMBER:
426216003
ADMINISTRATOR:CRISTINA N NORIEGAFACILITY TYPE:
810
ADDRESS:723 E. MARIPOSA WAYTELEPHONE:
(805) 922-6313
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:14CENSUS: 11DATE:
07/23/2024
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Cristina Noriega TIME COMPLETED:
01:05 PM
ALLEGATION(S):
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1. Personal Rights - Licensee does not provide a safe environment for sleeping child(ren).
INVESTIGATION FINDINGS:
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The allegation that the Licensee does not provide a safe environment for sleeping children could not be corroborated. Based on the parent interviews conducted, parents did not have any concerns of the licensee’s napping process. Licensee stated that they nap in the living room during the morning from 4-7AM, and in the evenings from 1-3PM. LPA observed sufficient equipment to accommodate napping children as well.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4