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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216037
Report Date: 12/03/2024
Date Signed: 12/03/2024 04:57:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2024 and conducted by Evaluator German Negrete
COMPLAINT CONTROL NUMBER: 17-CC-20240909155212
FACILITY NAME:GROWING BABIES INFANT CENTERFACILITY NUMBER:
426216037
ADMINISTRATOR:NICOLE HAMMOCKFACILITY TYPE:
830
ADDRESS:3721 MODOC ROADTELEPHONE:
(805) 967-8318
CITY:SANTA BARBARASTATE: CAZIP CODE:
93105
CAPACITY:44CENSUS: 21DATE:
12/03/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Crista TrujilloTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
#1 Facility allowed an unqualified staff to provide care and supervision to day-care children.
#2 Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 12/03/2024, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the Growing Babies Infant Center to deliver the findings of the above-mentioned complaint allegations received on 09/09/2024. LPA Negrete met with Director Crista Trujillo and toured the center, both inside and outside. LPA observed 9 staff providing care and supervision to 21 infants.

The investigation included reviewing staff qualifications and the staff handbook. LPA conducted parent interviews, including both current and previously enrolled infants' parents. Additionally, LPA interviewed the Director and staff members, and LPA reviewed staff files. Observations made by the LPA were also included in this investigation.

Regarding Allegation #1, Facility allowed an unqualified staff to provide care and supervision to day-care children. LPA interviewed multiple parents. The Parent interviews revealed most parents are satisfied with the level of care their infants received at this facility. Continued LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20240909155212
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: GROWING BABIES INFANT CENTER
FACILITY NUMBER: 426216037
VISIT DATE: 12/03/2024
NARRATIVE
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LPA also conducted staff interviews. In total LPA interviewed 5 staff. From the staff interviews all staff stated and confirmed they had enough/correct qualifications to provide care and supervision. The staff also stated they were unaware of any staff not being fully qualified at this facility.

LPA conducted and completed staff file reviews. LPA confirmed all the staff who work at the facility as a teacher , have enough Early Childhood Education and Child Development Units . LPA also confirmed all the teachers have a background clearance. furthermore all staff currently working have a current AB1207 Certificate.

In regard to Allegation#2 Facility is operating out of ratio. LPA interviewed multiple parents. Most parents stated they have not observed the facility providing care and supervision to infants while not having enough staff to support the infants (See LIC812).

LPA also reviewed the staff handbook. LPA confirmed the staff handbook provides guidance on page four on proper infant to teacher/staff ratios as out lined by Title 22 California Code of Regulations(See LIC812).

LPA conducted staff interviews. The interview’s reveled staff are familiar with proper infant to teacher ratio as outlined in title 22 California Code of Regulations. All staff who were interviewed knowledge the proper ratio is 4 infants to 1 teacher. Furthermore all staff who were interviewed stated, they have never observed the facility out of ratio.

LPA also obtained and reviewed 90 calendar days of infant sign in/out sheets and staff schedules. LPA discovered odd number of infant to teacher ratios on 7/01/2024 , 7/18/2024, 7/24/2024 and 7/25/2024. However during todays visit, LPA reviewed sleep log documentation, Teacher aide schedules. Continued on LIC9099

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20240909155212
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: GROWING BABIES INFANT CENTER
FACILITY NUMBER: 426216037
VISIT DATE: 12/03/2024
NARRATIVE
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LPA confirmed the facility was not out of ratio in the aforementioned dates of 7/01/2024, 7/18/2024, 7/24/2024 and 7/25/2024.

Although Allegation #1 and #2 may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Director.



.Notice of Site Visit was provided.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3