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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216210
Report Date: 04/03/2024
Date Signed: 04/03/2024 11:51:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2024 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240109103316
FACILITY NAME:CATHEDRAL OAKS CHILDREN'S CENTERFACILITY NUMBER:
426216210
ADMINISTRATOR:TAUNDRA PITCHFORDFACILITY TYPE:
850
ADDRESS:4974 CATHEDRAL OAKS ROADTELEPHONE:
(805) 967-8013
CITY:SANTA BARBARASTATE: CAZIP CODE:
93111
CAPACITY:70CENSUS: 53DATE:
04/03/2024
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Taundra Pitchford TIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Lack of Supervision - Staff left day care children unattended
Personal Rights - Staff are not maintaining a comfortable temperature for day care children
INVESTIGATION FINDINGS:
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On April 3, 2024 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to conclude a complaint investigation. LPA met with Director Taundra Pitchford and informed them the purpose of the inspection. At the time of the inspection there were 53 children present.

The investigation included staff interviews, parent interviews and 2 unannounced visits.
The allegation that the staff left daycare children unattended cannot be corroborated. Staff interviews revealed that each staff supervise a given area to ensure that all children have adequate supervision. Parent interviews revealed that they have never seen children be left unattended as well. During LPAs visits, LPA did not observed children to be left unattended. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

CONTINUED PAGE 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20240109103316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CATHEDRAL OAKS CHILDREN'S CENTER
FACILITY NUMBER: 426216210
VISIT DATE: 04/03/2024
NARRATIVE
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The allegation that staff are not maintaining a comfortable temperature for day care children cannot be corroborated. Staff interviews revealed that they have a heater for the indoor areas for when it is too cold and that they have never had issues with the classrooms being too cold. Parent interviews revealed that they had no concerns regarding the temperature or comfort level of the center. Additionally, during LPAs first visit, LPA observed the temperature to be at 70 degrees and the second visit the temperature was 67 degrees. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted with Director Taundra Pitchford and notice of site visit was given.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3