426216273-9-30-2022-17-CC-ATOO-CKE2H7-20221020172414

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426216273
Report Date: 09/30/2022
Date Signed: 09/30/2022 09:02:01 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2022 and conducted by Evaluator Maryrose Breault

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20220823103142

FACILITY NAME:	HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETA		FACILITY NUMBER:	426216273
ADMINISTRATOR:	CHERI DIAZ		FACILITY TYPE:	850
ADDRESS:	7433 HOLLISTER AVE.		TELEPHONE:	(805) 708-4673
CITY:	GOLETA	STATE: CA	ZIP CODE:	93117
CAPACITY:	45	CENSUS: 6	DATE:	09/30/2022
		UNANNOUNCED	TIME BEGAN:	08:09 AM
MET WITH:	Dominque Goodman		TIME COMPLETED:	09:05 AM

ALLEGATION(S):

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Day care child was crying and screaming excessively while in care.

INVESTIGATION FINDINGS:

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On September 30th, 2022 Licensing Program Analyst (LPA) Rosie Breault, made an unannounced inspection to conclude the complaint listed above. Prior to entry, Covid – 19 prescreening questions were asked and no exposure in the facility. LPA met with site supervisor Dominque Goodman and explained the nature and purpose of the inspection. Site supervisor advised Director Cheri Diaz was unavailable at this time; however site supervisor placed director on speaker phone to read findings of report with site supervisor. Site supervisor provided LPA a tour of the facility both inside and out. At the time of the inspection there were six (6) children present and five (5) staff.
The Department obtained an allegation that a daycare child was crying and screaming excessively while in care.

During the initial inspection, LPA observed staff to be compliant with care, supervision, and ratio. The teachers providing care on the outdoor play area were positioned properly to view all children present. Upon LPA arrival, the toddlers were in their own separate outdoor area that is securely fenced. LPA observed children present that day to exhibit excessive crying although not abnormal, and no screaming was perceived. LPA observed the children being comforted, redirected, and adequately attended to. LPA observed once consoled, the children’s crying dissipated. Interviews with director and staff members revealed the facility was licensed two days prior to complaint, and most of the children enrolled have never attended school or left their parents for a significant period; thus, a transition period is occurring. Director provided Department a staff and child roster with contact information.
CONT. ON 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Maryrose Breault
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20220823103142

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETA	FACILITY NUMBER: 426216273
	VISIT DATE: 09/30/2022

NARRATIVE

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Interviews with parents could not corroborate the allegation and all interviewed indicated they are satisfied with the care their child is receiving and would recommend the facility to other families.

Based on LPA’s observation, record / file review, interviews conducted, and inquiry with local law enforcement the preponderance of evidence standard for the entirety of the allegation has not been met, therefore the above allegation are found UNSUBSTANTIATED.

Exit interview was conducted with site supervisor and director. Notice of Site Visit (LIC 9213) posted during LPA inspection, and must remain posted for 30 consecutive days. Failure to maintain posting as required will result in a civil penalty of $100.00.

Appeal Rights were provided.

This investigation is closed.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Maryrose Breault
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2022

LIC9099 (FAS) - (06/04)

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