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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216273
Report Date: 04/18/2023
Date Signed: 04/18/2023 09:45:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2023 and conducted by Evaluator Maryrose Breault
COMPLAINT CONTROL NUMBER: 17-CC-20230227114052
FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETAFACILITY NUMBER:
426216273
ADMINISTRATOR:CHERI DIAZFACILITY TYPE:
850
ADDRESS:7433 HOLLISTER AVE.TELEPHONE:
(805) 708-4673
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:45CENSUS: 19DATE:
04/18/2023
UNANNOUNCEDTIME BEGAN:
08:59 AM
MET WITH:Dominique Goodman TIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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On April 18th, 2023, at 8:59AM Licensing Program Analyst (LPA) Rosie Breault made an unannounced inspection to conclude a complaint investigation. LPA met with site supervisor Dominique Goodman and discussed the nature and purpose of the inspection. At the time of the inspection there were nineteen (19) children in care and five (5) staff. The Department obtained allegations that a daycare child sustained multiple UTI while in care and facility staff had daycare children napping outdoors.

During the initiation of the complaint on 3/1/2023, LPA interviewed staff members, ascertained a copy of the Parent Handbook as it pertains to the investigation, staff contact information, and child roster with parent contact information.

LPA interviewed parents, conducted file review, and analyzed evidence obtained.
Regarding the first complaint of child sustaining multiple UTIs while in care, staff and parents could not corroborate the allegation, and parents are overalled satisfied with the level of care received. Facility’s Parent Handbook states “teachers will discuss the child’s individual diapering plan with families…daily as need during parent-checks and parent conferences.” In addition, the handbook outlines the sanitation guidelines for children’s toileting needs. Confirmation of allegation could not be obtained by LPA. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTATIATED.
CONTINUED ON LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Maryrose Breault
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20230227114052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETA
FACILITY NUMBER: 426216273
VISIT DATE: 04/18/2023
NARRATIVE
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Regarding the second complaint of staff had daycare children napping outdoors, parents interviewed indicated they are aware of children napping outdoors when weather permits. The Parent Handbook given to parents and authorized representatives at enrollment outlines the facility’s philosophy of being “nature centered” and “everything we do inside can be done outside.” Parents and staff could not corroborate the allegation, and parents are overall satisfied with the level of care received. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today’s inspection.

Exit interview conducted, copy and appeal rights provided to site supervisor. This investigation is now closed.

THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Maryrose Breault
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2