426216273-9-27-2023-17-CC-GMIE-CYR2ZW-20231221165101

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426216273
Report Date: 09/27/2023
Date Signed: 09/27/2023 01:54:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2023 and conducted by Evaluator Laura Villanueva

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20230921160544

FACILITY NAME:	HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETA		FACILITY NUMBER:	426216273
ADMINISTRATOR:	CHERI DIAZ		FACILITY TYPE:	850
ADDRESS:	7433 HOLLISTER AVE.		TELEPHONE:	(805) 708-4673
CITY:	GOLETA	STATE: CA	ZIP CODE:	93117
CAPACITY:	45	CENSUS: 19	DATE:	09/27/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Dominique Goodman		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Admission Agreement

INVESTIGATION FINDINGS:

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On September 27, 2023 at 10:00 AM Licensing Program Analyst (LPA) Laura Villanueva made an unannounced inspection to initiate the investigation for the above allegation. LPA met with site supervisor, Dominique Goodman and explained the purpose of the visit. LPA conducted a tour of the facility with site supervisor. LPA observed a total of 19 children under the care and supervision of 5 staff.

LPA reviewed and obtained copies of center admission contract, payment history log, and billing transcript report. LPA interviewed site supervisor, Dominique Goodman and program Director, Cheri Diaz. Complainant signed the admission contract under Termination Agreement heading it states, "...a 30 day written notice must be given by parent/guardian to the program director." "...you are agreeing to pay all fees required by all families..." On 3/22/23, Programs Manager, Tanya Pacheco informed mother that she had an outstanding tuition fee that had not been paid. The Alternative Payment Program (APP) had made 1 initial payment in August with no other payments. On 3/22/2023, the mother was informed that she needed to pay her past due tuition
CONTINUED ON LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Laura Villanueva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20230921160544

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETA	FACILITY NUMBER: 426216273
	VISIT DATE: 09/27/2023

NARRATIVE

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fees in order for her child to continue to attend. The mother gave the center a 30 day notice at that time. This was the last day the child attended. The mother agreed to a payment plan with the center, but has not made any payments. There is still $1, 628.49 due. The center has made multiple attempts to make payment arrangements with the mother. There has not been any form of payment made by the mother or the APP.

Although the allegations may have happened or invalid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited for today. Exit interview conducted and report was reviewed with the site supervisor, Dominique Goodman and a copy was provided. A notice of site visit was given. Appeal rights were given.

SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Laura Villanueva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

LIC9099 (FAS) - (06/04)

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