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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216273
Report Date: 01/02/2024
Date Signed: 01/02/2024 04:10:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Gigi Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20231003133433
FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETAFACILITY NUMBER:
426216273
ADMINISTRATOR:CHERI DIAZFACILITY TYPE:
850
ADDRESS:7433 HOLLISTER AVE.TELEPHONE:
(805) 708-4673
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:45CENSUS: 1DATE:
01/02/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Dominique GoodmanTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Unqualified staff are supervising children
Staff are operating out of ratio
Staff handle day care children in a rough manner
Staff restrain day care children on nap mats
Staff are not meeting children's toileting needs
INVESTIGATION FINDINGS:
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On 1/2/2024 at 10:00 AM, Licensing Program Analyst (LPA) Gigi Reyes conducted an unannounced inspection at the above Child Care Center (CCC) to deliver the findings of the complaint allegations above. LPA met with the CCC Site Supervisor Dominique Goodman. The CCC is closed for Staff In Service Training and will resume clasess on 1/3/2024. LPA observed a child of one of the staff members.

The investigations included file reviews, interviews with parents of both currenlty and previously enrolled children, as well as interview with the staff. The complaints received by the department on 10/3/2023, alleged unqualified staff are supervising children, staff are operating out of ratio, staff handling day care children in rough manner, staff restraining children on nap mats, and staff falling to meet toileting needss of day care children.

Continued on LIC 9099C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20231003133433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, GOLETA
FACILITY NUMBER: 426216273
VISIT DATE: 01/02/2024
NARRATIVE
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Interview with parents did not corroborate with the allegations raised against the CCC. Parents expressed overall positive experiences at the CCC. Parents have a high level of satisfaction with the quality of care their children received from CCC.

Furthermore, staff interviews revealed employees have knowledge of the regulatory requirements. It is noted that staff members interviewed had spent a significant amount of experience working at the CCC. CCC has only 22 children currently enrolled in the combination program and there are 7 qualified staff and 2 assistants employed by CCC in Goleta location.

On 1/2/2023 LPA interviewed the Site Supervisor, who denied the allegations.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did nor did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Director, Cheri Diaz and Site Supervisor, Dominique Goodman
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Notice of Site Visit and appeal rights were issued.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2