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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216290
Report Date: 06/20/2025
Date Signed: 06/20/2025 01:27:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Bill-Brian Billones
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250616061754
FACILITY NAME:MENDOZA FCC AKA HAPPY WORLD DAYCAREFACILITY NUMBER:
426216290
ADMINISTRATOR:YESENIA MENDOZAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 264-2753
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:14CENSUS: 22DATE:
06/20/2025
UNANNOUNCEDTIME BEGAN:
07:43 AM
MET WITH:Yesenia MendozaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility operating over capacity.
INVESTIGATION FINDINGS:
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On 06/20/2025 at 7:43 AM, Licensing Program Analysts (LPAs) Bill Billones and Gigi Reyes conducted an unannounced 10-day initial inspection related to a complaint received by the Department on 06/16/2025. LPAs met with Licensee Yesenia Mendoza of the Large Family Child Care Home (FCCH). At the time of the inspection, LPAs observed 22 children in care and 2 adults in the home providing care and supervision.

The complaint alleged violations of the facility operating over capacity.

During the investigation at 8:12 AM, LPAs knocked on the door and received no response; however, children could be heard inside the home. At 8:52 AM, Licensee arrived at the FCCH. Licensee stated she was at a doctor's appointment. LPAs were given a tour of the home inside and outside. At 8:54 AM, LPAs observed 22 children in one room used for day care. Licensee stated the 2 older children were her nieces.

Continued on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20250616061754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: MENDOZA FCC AKA HAPPY WORLD DAYCARE
FACILITY NUMBER: 426216290
VISIT DATE: 06/20/2025
NARRATIVE
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Based on LPA's observations, interviews, review of documentation, and evidence gathered, the preponderance of evidence standard has been met. Therefore, the allegation that the facility is operating over capacity is determined to be SUBSTANTIATED.

As a result, one Type A deficiency is being cited today under California Code of Regulations, Title 22, Division 12 on the attached LIC 9099D. LPAs Billones and Reyes informed the Licensee Yesenia Mendoza that this report dated 06/20/2025 documents one (1) Type A citation which shall be posted for 30 days as there is immediate risk to the health, safety, or personal rights of children in care.

LPAs Billones and Reyes informed the Licensee to provide a copy of the licensing report dated 06/20/2025 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

The Notice of Site Visit (LIC 9213) was provided. The Notice of Site Visit must remain posted in a visible location for 30 consecutive days. Failure to comply with posting requirements will result in a $100.00 civil penalty.



An exit interview was conducted, appeal rights were provided, and report was reviewed with the Licensee, Yesenia Mendoza.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20250616061754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: MENDOZA FCC AKA HAPPY WORLD DAYCARE
FACILITY NUMBER: 426216290
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/23/2025
Section Cited
CCR
102416.5(f)
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102416.5 Staffing Ratio and Capacity
(f) The total licensed capacity for a Large Family Child Care Home shall not exceed fourteen children.

This requirement was not met as evidenced by:
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Licensee started calling parents and authorized representatives to pick up their children. At 11:00 AM LPAs observed 13 children remaining in the FCCH. Licensee will attend an informal meeting at the Santa Barbara Regional Office for a future date set by Licensing Program Analyst (LPA) and
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Based on observations, interviews, and record reviews, the licensee did not comply with the section cited above, which poses an immediate health, safety, and personal rights risk to children in care.
LPAs observed 22 children in care at the time of inspection.
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approved by the Licensing Program Manager (LPM). Licensee will also review Title 22 Regulations regarding Staffing Ratio and Capacity and ensure compliance by submitting a written plan of action on how that will be achieved to Regional Office no later than Monday, June 23, 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3