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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216463
Report Date: 04/15/2026
Date Signed: 04/15/2026 09:18:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Gigi Reyes
COMPLAINT CONTROL NUMBER: 17-CC-20260224153411
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
426216463
ADMINISTRATOR:CINDY & CRYSTAL GARCIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 264-9952
CITY:SANTA MARIASTATE: CAZIP CODE:
93455
CAPACITY:14CENSUS: 6DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
07:40 AM
MET WITH:Cindy and Crystal GarciaTIME COMPLETED:
09:20 AM
ALLEGATION(S):
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Licensee allowed unqualified adult to provide care and supervision to children in care
Licensee is not present at the facility a sufficient amount of time
INVESTIGATION FINDINGS:
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On 4/15/2026 at 7:40 AM, Licensing Program Analyst (LPA) Gigi Reyes conducted an unannounced inspection to deliver the final findings of the complaint investigation regarding the above allegations. LPA met with licensees Cyndi and Crystal Garcia and discussed the purpose of the visit. LPA and the licensees toured the home. There were 6 children present, 4 infants and 2 toddlers.

The investigation included interviews with the licensees, LPA observations, record reviews, and interviews with current parents of day care children as well as former parents.

Regarding the allegation that the licensees allowed an unqualified adult to provide care and supervision, the evidence did not support the claim. Based on LPA observations, record reviews, and parent interviews, no information corroborated the allegation. Parents consistently stated that both licensees have always been the only individuals present during drop‑off and pick‑up times.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260224153411
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 426216463
VISIT DATE: 04/15/2026
NARRATIVE
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Parent #2 confirmed that a former assistant (Staff #1) previously worked in the day care, and LPA verified that Staff #1 had been fingerprint cleared and met personnel requirements.

Regarding the allegation that the licensee was not present at the facility for a sufficient amount of time, this allegation was not supported by any evidence. The facility operates with two licensees. Based on parent interviews and LPA observations, at least one licensee is always present. There were no reports or records of any occasion when both licensees were absent from the day care.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

During today's inspection, no deficiency was cited. Appeal Rights were given. Notice of Site Visit was issued and must remain posted for 30 days.

Exit interview conducted and report was reviewed wit Licensee, Cindy and Crystal Garcia
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2