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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216477
Report Date: 08/20/2024
Date Signed: 08/20/2024 11:32:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2024 and conducted by Evaluator Sylvia Ceja
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240605123823
FACILITY NAME:ASUAJE FAMILY CHILD CAREFACILITY NUMBER:
426216477
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
08/20/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Veronica AsuajeTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Licensee left day care children unsupervised while in care.
INVESTIGATION FINDINGS:
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On 08/20/2024 at AM/PM, Licensing Program Analysts (LPAs) S. Mendoza-Ceja and G. Negrette conducted an unannounced inspection to deliver the findings of the above complaint allegation. The complaint was initiated on 06/06/2024. LPAs met with Licensee Veronica Asuaje and discussed the purpose of the inspection. LPAs observed, Licensee Asuaje and her Assistant providing care to 4 children of 3 infants.

Investigation included interviewing the complainant, Licensee, Assistant, parents of children current/former day care children, and neighbors.

The complainant alleged Licensee left two day care children unsupervised while in care in the front yard.

Licensee stated the day care entrance/exit for parents and children is through the side gate. Licensee stated she has not had any issues with parents, or anyone. Licensee denied day children have been unattended in the front yard.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Sylvia Ceja
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240605123823
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ASUAJE FAMILY CHILD CARE
FACILITY NUMBER: 426216477
VISIT DATE: 08/20/2024
NARRATIVE
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Assistant #1 stated, Licensee and I have never left children unattended.

Interviews conducted with parents of children in care revealed they are very satisfied with the care and supervision their children receive. One parent stated Licensee is very attentive, motherly, very communicative, and provides updates. Another parent stated, when her child started day care Licensee took her time allowing the child to adjust and paid attention to the child's individual needs. A third parent stated, they always have a positive attitude and I see the kids love them. As for the gate, parents interviewed revealed the gate has not been observed to be open or unsecured.

Interviews conducted with various neighbors revealed they were aware of the licensed day care home; however, none of the neighbors corroborated the above allegation.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is Unsubstantiated.

Exit interview conducted and report was reviewed with the Licensee Veronica Asuaje.

Licensee was provided a copy of their Appeal Rights (LIC 9058) and Notice of Site Visit form (LIC 9213). Notice of Site visit must remain posted for 30 days.

Note: LPA German Negrete translated report to Licensee in Spanish.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Sylvia Ceja
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2