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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216561
Report Date: 12/12/2025
Date Signed: 12/18/2025 11:27:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Joaquin Mendez
COMPLAINT CONTROL NUMBER: 17-CC-20251023095433
FACILITY NAME:SANTOS FCC AKA DAHLIA'S FAMILY CHILD CAREFACILITY NUMBER:
426216561
ADMINISTRATOR:DALIA LIZBETH SANTOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(213) 291-6656
CITY:SANTA MARIASTATE: CAZIP CODE:
93458
CAPACITY:14CENSUS: DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Dalia Lizbeth SantosTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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1. Day care child sustained an unexplained injury due to neglect/lack of supervision
2. Licensee exposed day care children to fleas
INVESTIGATION FINDINGS:
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This report is amended on 12/18/2025 by LPA Joaquin Mendez, Per LPM Mueller. Changes are made to page1.
On December 12, 2025, at 1:45 PM Licensing Program Analyst (LPA) Joaquin Mendez conducted an
unannounced visit to the above-mentioned facility (FCCH) for the purpose of closing a complaint.

LPA met with Licensee, Dalia Lizbeth Ramirez and explained the purpose of the visit. LPA conducted a tour of the interior and exterior of the facility with Licensee. LPA observed a total of 9 children under the care and supervision of the licensee with one assistant (S1). It should be noted that three of the children are infants, two of the other children are of school age.

The investigation included two unannounced visits to the FCCH, interviews of the Licensee as well as a random sampling of parents of children in care (former). Children in care were not interviewed. LPA requested a roster of children in care along with parent contact information. Complainant in this matter is
Continue on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Joaquin Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20251023095433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: SANTOS FCC AKA DAHLIA'S FAMILY CHILD CARE
FACILITY NUMBER: 426216561
VISIT DATE: 12/12/2025
NARRATIVE
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anonymous.

Interviews, document reviews as well as LPA's observations did not corroborate the allegations noted above. The investigation was unable to corroborate that the physical plant and children’s personal rights have been violated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTATIATED.

There were no deficiencies cited today. A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) were provided to the Licensee, Dalia Lizbeth Ramirez.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee, Dalia Lizbeth Ramirez.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Joaquin Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2