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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216627
Report Date: 03/13/2024
Date Signed: 03/13/2024 10:26:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20231213125242
FACILITY NAME:CASA DEI BAMBINIFACILITY NUMBER:
426216627
ADMINISTRATOR:ELIZABETH DAWSONFACILITY TYPE:
830
ADDRESS:3910 CONSTELLATION RD. STE 101TELEPHONE:
(805) 348-3690
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:70CENSUS: 12DATE:
03/13/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Melissa Monge TIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff did not ensure the food served to daycare children was at a safe temperature which resulted in child getting burned
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On March 13, 2024 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection to conclude a complaint investigation. LPA met with Site Supervisor Melissa Monge and Elizabeth Dawson and informed them the purpose of the inspection. At the time of the inspection there were 12 children present and 5 staff providing care.

The investigation included 3 unannounced visits, parent interviews and staff interviews.

The allegation that staff did not ensure the food served to daycare children was at a safe temperature which resulted in child getting burned could not be corroborated. Based on staff interviews they have no knowledge of a child getting burned at the facility. Staff interviews also revealed that in any instance of minor injuries it is documented and parents are informed immediately. Interviews with parents revealed that they are notified of any injuries immediately as well. Based on this information the above allegation is deemed unsubstantiated.

Exit interview was conducted and report was reviewed with Site Supervisor Melissa Monge. Notice of Site Visit was given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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