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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216627
Report Date: 10/02/2024
Date Signed: 10/02/2024 10:50:40 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2024 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240711115153
FACILITY NAME:CASA DEI BAMBINIFACILITY NUMBER:
426216627
ADMINISTRATOR:ELIZABETH DAWSONFACILITY TYPE:
830
ADDRESS:3910 CONSTELLATION RD. STE 101TELEPHONE:
(805) 348-3690
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:70CENSUS: 15DATE:
10/02/2024
UNANNOUNCEDTIME BEGAN:
09:21 AM
MET WITH:Elizabeth Dawson/Melissa MongeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff member violated child's personal rights.
INVESTIGATION FINDINGS:
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On October 2, 2024 at 9:35 AM, Licensing Program Analysts (LPAs) Susana Martinez and Elizabeth George conducted an unannounced inspection to deliver the findings of the above mentioned allegation. LPA's met with owner Elizabeth Dawson and director Melissa Monge advised them of the purpose for the inspection. Together with the owner, LPAs toured the facility. At the time of inspection there were 15 infants in care of 8 staff members.

The Department received an allegation indicating a staff member violated a child's personal rights. The complainant alleges a staff member (S1) was observed to look down on it’s personal phone and ignore a crying child who was on a swing. The investigation included two unannounced inspections, LPA’s observations, interviews with staff and interviews of former and current parents of children in care. Interviews, record reviews and LPA’s observations did not corroborate the allegations noted above.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240711115153
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216627
VISIT DATE: 10/02/2024
NARRATIVE
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Investigations revealed that staff members are not allowed to have personal phones while working with children. Based on all staff interviewed, the lead teachers are the only staff allowed to have a work phone with them while working. Per record review and interviews, it was determined that S1 is not a lead teacher. Staff interviewed denied witnessing any teacher on their personal phone while working with children. No staff admitted to using their personal phones while working/ being around children. Parents whom were interviewed were content with the level of care provided by staff and also denied witnessing staff violate a child’s personal rights.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were issued during today's inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview was conducted, appeal rights were provided and report was reviewed with director, Melissa Monge.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2